Product hero

Melbourne Football Club

A leading Australian football club, the Demons, was using a 10-year-old POTS phone system across three sites. The system was unreliable and expensive to operate and maintain. It couldn’t provide the productivity gains or cost reductions to meet its performance goals.

Quite simply, the Demons could not keep up with the communication needs of its growing organization and member base. There was an urgent need for upgraded technology that could provide reliability and an integrated phone solution.

Conscious of an upcoming busy AFL season, it was decided to seek out a new telephony system. Based on a thorough evaluation, most telephone providers were able to meet the demands of the Melbourne Football Club, but only in theory. The main requirements for new telephone system included reliability and the scale to expand across three sites and include employees working off-site. These requirements came with the stipulation that there would be no major software or hardware costs to meet its needs. But they were requirements that most other providers couldn’t adequately address.

“The Mitel solution provided the flexibility and resourcefulness so that our three sites could behave like one,” said IT Manager Richard Arnott. “We no longer feel like we are working from three silos. Mitel has been able to step up to every demand."

    Goals
    • Legacy system was unreliable and expensive to operate and maintain 
    • Need to effectively connect employees working among three sites 
    • Desire to improve reliability and workplace performance 
    Results
    • ROI within six months 
    • No-cost calls among sites 
    • Reduced need for administration 
    • Improved customer service 

Find The Perfect Solution for Your Business

Similar Success Stories
When the game is on the line, MLB® trusts Mitel to make the right call

“Mitel is a global leader in providing the kind of sophisticated, custom communications network that addresses the unique needs of Major League Baseball® and our 30 clubs,” said Chris Marinak, executive vice president of strategy, technology and innovation with MLB®.

Read More
Tottenham Hotspur Football Club

When Tottenham Hotspur began building a new sports and entertainment stadium, they needed a way to improve customer service capabilities and employee collaboration. Mitel was there to answer the call.

Read More
Senators Sports and Entertainment

When the Ottawa Senators wanted to bring speed and agility to their business communications, they chose Mitel.

Read More
Ready to talk to sales? Contact us.