Product hero

Nambour Christian College

NCC had been reliant on an analog PABX for its telecommunications, plus a separate Linux-based voice-over-IP (VoIP) solution that had hardware compatibility issues. Also, after the acquisition of Gulf Christian College, NCC had to deal with the telecommunications challenges of connecting with a school based over 2000 km (1240 miles) away. 

NCC chose Mitel UC on the recommendation of the college’s systems integrator.

“We were impressed with the strength of the Mitel solution’s integration with our Microsoft environment,” said IT Director David Penrose.

Now, NCC has access to a 100-number range for extensions on its Mitel network. There are dedicated handsets deployed for all administrative staff and in each primary school classroom, some soft phones (a telephony client running on the user’s PC) and handsets in each staff room. For all dedicated handsets, there is full integration with each staff member’s email client.

Goals
  • Implement a unified communications solution to service an extensive campus, plus a remote sister school in outback Queensland with limited connectivity and minimal local services
Results
  • Improved communications and engagement across a distributed workforce 
  • Greater reliability and functionality of core telephony 
  • Simplified administration and maintenance, reducing support costs 
  • Flexibility and speed to deploy enabling organizational expansion 
  • Providing quality voice services into remote areas with limited connectivity 

Find The Perfect Solution for Your Business

SIMILAR SUCCESS STORIES
university of huddersfield thumb
University of Huddersfield

See how one university efficiently manages incoming calls to help students find additional enrollment opportunities with the Unify OpenScape Contact Center.

Read More
Wits University Thumbnail
Case Study
University of the Witwatersrand

The University of the Witwatersrand (Wits University) is a public sector organisation and the largest educational institution in Johannesburg, South Africa. Wits celebrated its centenary and is internationally distinguished for research, high academic standards, and commitment to social justice in Africa and beyond. Wits University has five faculties, 33 schools, and two campuses over 400 acres. There are over 8,000 employees and stakeholders, including over 2,000 students and 17 residences for student accommodation.

Read More
General image of university students
Case Study
Global Public Research University in California

This California global public research university educates more than 19,000 students in liberal arts, engineering, science, and technology annually. Its communications needs have changed over the years, but its mission is to encourage learning, research, and connection.

Read More
Ready to talk to sales? Contact us.