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Nambour Christian College

NCC had been reliant on an analog PABX for its telecommunications, plus a separate Linux-based voice-over-IP (VoIP) solution that had hardware compatibility issues. Also, after the acquisition of Gulf Christian College, NCC had to deal with the telecommunications challenges of connecting with a school based over 2000 km (1240 miles) away. 
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NCC chose Mitel UC on the recommendation of the college’s systems integrator.

“We were impressed with the strength of the Mitel solution’s integration with our Microsoft environment,” said IT Director David Penrose.

Now, NCC has access to a 100-number range for extensions on its Mitel network. There are dedicated handsets deployed for all administrative staff and in each primary school classroom, some soft phones (a telephony client running on the user’s PC) and handsets in each staff room. For all dedicated handsets, there is full integration with each staff member’s email client.

    Goals
    • Implement a unified communications solution to service an extensive campus, plus a remote sister school in outback Queensland with limited connectivity and minimal local services
    Results
    • Improved communications and engagement across a distributed workforce 
    • Greater reliability and functionality of core telephony 
    • Simplified administration and maintenance, reducing support costs 
    • Flexibility and speed to deploy enabling organizational expansion 
    • Providing quality voice services into remote areas with limited connectivity 

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