- Manufacturing
- Europe
- Midsize
- Premise
Niko Group
Expensive maintenance by a system integrator, as well as dependency on the system integrator for system adjustments, were the main factors behind the decision to switch to another solution. The companies also had a great need for additional functionalities in telephones. The objective was to create a virtual European contact centre that would also be available on the usual numbers outside normal office hours without employees having to be at the office.
“Most other suppliers we talked to had an IT-based approach, while Mitel offered a total solution that we can manage ourselves without any problems. Thanks to the scalability of Mitel’s IP telephony system, Niko Group will be able to effortlessly add new IP phones to the system in the coming years.”
- Robrecht Paridaens. ICT Director, Niko Group