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The team evaluated Cisco, Avaya, Toshiba and Mitel IP phones, and it became clear that the Mitel phone was much more intuitive to end users. “It all comes down to simplicity, " said CIO Michael Mathews. "Mitel is not a superior product just because I think so. It’s a fact. I’ve used a Cisco phone at other workplaces, and it’s an overly complicated phone system. Mitel has complex functionality, but by default it’s a simplistic system that allows people to easily communicate with each other.”
Users are particularly impressed with the ability to make and receive calls from their PCs, as well as on the phone itself, the address book, easy lookup and the voicemail functionality. Mitel phones also enhance customer service. Besides faculty, students and staff, ORU frequently has visitors on campus who check in at the concierge desk and have Mitel phones available to contact their host or get directions.
At a time when uncertainty constantly threatens school budgets and safety, this organization added a Mitel mass notification solution that both saved money and provided peace of mind.
Read MoreA new state-of-the-art telephone system was essential, to match the technologically advanced facility.
Read MoreCarleton University in Ottawa, Ontario has invested heavily in its communications strategy to ensure downtime and emergencies don't stand in the way of learning, research and changing the world.
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