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Location: United States
Aware of Mitel’s long-standing and strong reputation in the unified communications space, Orion Township Supervisor Chris Barnett quickly reached out to explore options. Mitel’s consultative sales approach in looking beyond just a phone system to a more integrated UC solution opened new possibilities that would make it easier for the Supervisor’s Office to interact with employees and constituents of the township. But, at what cost?
As a government leader accountable to the township’s citizens, Barnett was thrilled to learn he could get more for less with Mitel. The journey to a stable, high quality, lower cost communications system was possible.
“While at first the voicemail failure was very disruptive to operations, it turned out to be the catalyst to not only saving money but also getting a 21st century solution. When presented to the Township Board, it was the proverbial ‘no-brainer’,” stated Barnett.
Responsible for delivering the Scottish Government’s nationwide energy efficiency scheme, Warmworks relies on a high-quality contact center function.
Read MoreMinnie’s Food Pantry was founded by Dr. Cheryl “Action” Jackson in 2008 in Dallas, TX, with a mission to provide healthy meals and resources to those in need by way of red-carpet treatment.
Read MoreNew Jersey SHARES is a statewide, non-profit organization that provides temporary assistance to individuals and families in need of help paying their energy bills. Its large call volume couldn’t be accommodated, calls were dropped, reporting was unreliable and call monitoring was difficult.
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