Product hero

Osborne Yuille

Founded in 1981, the majority of Osborne Yuille’s workforce is based at its head office in the Sydney suburb of Narrabeen, with staff servicing clients from six additional small office locations spread across the Sydney metropolitan and Hunter Valley regions of New South Wales. To improve business flexibility and reduce communications costs, Osborne Yuille decided to migrate to an IP communications platform. An extensive evaluation process was carried out before Mitel® was selected.
DOWNLOAD NOW

The solution is based on the Mitel Communications Director (MCD), running on Mitel 3300 IP Communications platforms implemented at the two largest offices. Another five office locations are serviced by Mitel IP handsets connecting to the larger offices via a Mitel Teleworker solution. In addition, the entire solution is tightly integrated with Osborne Yuille’s Microsoft applications using Mitel Live Business Gateway. Mitel Audio Web Conferencing is used at several offices, and Mitel® Mobile Extension has been incorporated to help simplify call handling for highly mobile employees.

Operations Manager Damian Smith said, “We need to be able to respond very quickly to changing circumstances, and are always looking for ways to innovate and deliver new value to our clients. Mitel’s conferencing technologies help us to effectively deliver training across our offices, rapidly deploy new service offerings and achieve consistently high client service levels across our business.

Goals
  • Drive down costs but continue to deliver a flexible and exceptional service to clients
  • Enable employees to regularly move between multiple offices to service client needs
Results
  • A huge reduction in communication costs of 50% 
  • Automated hot desking across entire organization 
  • More effective team training using the conferencing solution 
  • Improved flexibility and ability to grow with the business 

Find The Perfect Solution for Your Business

Solutions
SIMILAR SUCCESS STORIES
The Weiss Group
Case Study
The Weiss Group

Weiss’ contact center communications were critical to its business success, so they worked with Mitel to modernize and streamline.

Read More
Financial woman explaining to client
Case Study
TruStone Financial Credit Union

TruStone's central mission is to create exceptional financial experiences for its members.

Read More
Compagnia thumbnail image
Case Study
Compagnia di San Paolo Foundation

The Compagnia di San Paolo Foundation originated in a confraternity established in 1563 and is among Europe's largest private foundations of banking origin.

Read More
Ready to talk to sales? Contact us.
Find a Partner (844) 937-6483 Email Us