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Pomperaug Regional School District

Pomperaug Regional School District in Connecticut is home to 7 different schools. The district was struggling with poor voice quality over the phone and troubleshooting was difficult. They knew the needed to make a change.
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According to a Pomperaug High School administrator, “Within a week of deployment, MarWatch solved a voice quality problem we had struggled with for 6 months. The detailed Mitel voice quality data in MarWatch differentiates it from other management systems and ensures voice quality problems don’t persist.”

Goals
  • Solve persistent voice quality problem (echo, choppy audio) impacting calls
  • Test calls to emulate the problem failed to find its cause over a 6 month period 
Results
  • Voice quality problems are detected quickly and can be resolved before the user experience is impacted
  • Troubleshooting is simplified with detailed voice quality data and secure remote access by Total Communications
  • Quarterly performance reports generated by MarWatch allow Total Communications to demonstrate performance and utilization to Pomperaug over a 3 month period

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