Pomperaug Regional School District

Pomperaug Regional School District in Connecticut is home to 7 different schools. The district was struggling with poor voice quality over the phone and troubleshooting was difficult. They knew the needed to make a change.

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According to a Pomperaug High School administrator, “Within a week of deployment, MarWatch solved a voice quality problem we had struggled with for 6 months. The detailed Mitel voice quality data in MarWatch differentiates it from other management systems and ensures voice quality problems don’t persist.”

Goals

Solve persistent voice quality problem (echo, choppy audio) impacting calls
Test calls to emulate the problem failed to find its cause over a 6 month period

Results

Voice quality problems are detected quickly and can be resolved before the user experience is impacted
Troubleshooting is simplified with detailed voice quality data and secure remote access by Total Communications
Quarterly performance reports generated by MarWatch allow Total Communications to demonstrate performance and utilization to Pomperaug over a 3 month period

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