With an IT department of only four people, service and support, ease of administration and a user-friendly interface were key. Telecommunications Manager Lou Pallotta had previous experience with telephony systems from most of the major vendors, none of which he felt were a fit. The solution that satisfied all of the organization’s needs came down to one—Mitel unified communications.
“The upgrade for my Interactive Intelligence call center alone was going to be more than the forklifting of the entire system and putting in an all-new Mitel call center, building the IVR and putting in new telephones,” said Pallotta. “Our ROI was a slam dunk.”
As the Phillies organization continued to grow, they needed a communications system that kept up with its mobile staff, streamlined communications and improved the fan experience, so they turned to Mitel.Read More
Major League Baseball (MLB) needed a way for all 30 teams to have a better way to communicate on the field by providing a common user experience. Mitel helped the MLB give players, coaches and officials with simple communications, which also enhanced the fan experience.
The Melbourne Football Club didn’t have the modern phone system it needed to perform at its highest level.Read More