Product hero

Portland Trail Blazers

The Portland Trail Blazers were considering replacement of a legacy Nortel system and an Interactive Intelligence application in the call center as the two systems were disparate and lacked modern telephony features. After running the numbers, Trail Blazers Telecommunications Manager Lou Pallotta determined that to rip and replace the Nortel system with the Mitel VoIP solution would actually save the organization a significant amount of money.

Portland Trail Blazers

With an IT department of only four people, service and support, ease of administration and a user-friendly interface were key. Telecommunications Manager Lou Pallotta had previous experience with telephony systems from most of the major vendors, none of which he felt were a fit. The solution that satisfied all of the organization’s needs came down to one—Mitel unified communications.

“The upgrade for my Interactive Intelligence call center alone was going to be more than the forklifting of the entire system and putting in an all-new Mitel call center, building the IVR and putting in new telephones,” said Pallotta. “Our ROI was a slam dunk.”

    Goals
    • A legacy Nortel system and an Interactive Intelligence application in the call center resulted in disparate systems that lacked modern telephony features
    • Needed a solution that would be easy to manage and easily integrated with the organization’s CRM application
    • Expenses to maintain the outdated system were mounting and hard to justify for an inadequate communications solution 
    Results
    • Savings of up to $45,000
    • Increased revenue via productivity tools
    • Robust, workflow-changing features
    • Ease of deployment and use

Find The Perfect Solution for Your Business

Similar Success Stories
San Francisco Giants

When it came to handling those interactions, the Giants looked for a high-performance solution that integrated with the club’s CRM, reduced complexity in the office and saved money.

Read More
Senators Sports and Entertainment

When the Ottawa Senators wanted to bring speed and agility to their business communications, they chose Mitel.

Read More
Philadelphia Phillies

As the Phillies organization continued to grow, they needed a communications system that kept up with its mobile staff, streamlined communications and improved the fan experience, so they turned to Mitel.

Read More
Ready to talk to sales? Contact us.
(844) 319-5912 Email Us