- Nonprofit
- North America
- Small
- Premise
Ronald McDonald House New York
Ronald McDonald House New York needed a reliable, costeffective telephone system for internal communications, fundraising and event planning. Its aging Avaya PBX system was difficult to maintain and manage, plus the total cost of ownership (TCO) was high and climbing. The nonprofit chose an on-site Mitel solution because it was costeffective, easy to use and had hybrid capabilities built into it, providing much-needed flexibility.
At A Glance
The organization chose a Mitel on-site PBX and added Mitel Fax and Mitel Scribe hybrid services. This solution offered an easy-to-use software interface, affordable cloud-based functionality and simplified management.
“Mitel is easy to use and maintain, requires no additional IT staff, offers a lower TCO. The system is very reliable and users are happy. We feel that both Mitel products and support are the best in the business. I’d give them a solid 10. When you purchase a new product, you want top-rated support and Mitel offers just that.”
-Edward Cho, IT manager, Ronald McDonald House New York
Goals
- Deploy a modern, easy-to-use communications system
- Reduce costs
Results
- Lower cost of maintenance and management
- Easy-to-use, simplified user interface
- Considerably lower TCO
- Workflow improvements in productivity