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“Mitel is easy to use and maintain, requires no additional IT staff, offers a lower TCO. The system is very reliable and users are happy. We feel that both Mitel products and support are the best in the business. I’d give them a solid 10,” says Edward Cho, IT manager, Ronald McDonald House New York. “When you purchase a new product, you want top-rated support and Mitel offers just that.”
New Jersey SHARES is a statewide, non-profit organization that provides temporary assistance to individuals and families in need of help paying their energy bills. Its large call volume couldn’t be accommodated, calls were dropped, reporting was unreliable and call monitoring was difficult.
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Make-A-Wish needed to keep costs low while upgrading their communications system.
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The United Service Organization depends heavily on it’s VoIP phone service, so they worked with Mitel to ensure that technology was reliable and cost-effective.
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