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VUPS was established in 2001 by the utility companies of Virginia. Its mandate: to build and operate a new one-call notification service. “We’re a 24x7 public safety organization,” explains Rick Pevarski. “Our job is to ensure underground utilities aren’t damaged and the public isn’t put in danger by excavations.”
The company moved into a modern building in an industrial park in Roanoke, and began evaluating communications platforms and management solutions for its contact center while at the same time hiring agents and supervisors. After evaluating a wide range of platforms and solutions, VUPS selected the IP-based Mitel Networks 3300 ICP and the Mitel Networks 6100 Contact Center Solutions as the option that best met its needs.
A chatbot solution promised to provide the North Yorkshire County Council with a cost-effective way to offset the volume of calls and webchat requests coming into its internal IT service desk.
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Innovative MiVoice Connect helped PSEA leapfrog from an expensive, aging telephony system to the most technologically advanced solution in the industry.
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Orion Township, sought a flexible, reliable communications solution to replace their failing legacy phone system, and discovered MiCloud Connect.
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