VUPS was established in 2001 by the utility companies of Virginia. Its mandate: to build and operate a new one-call notification service. “We’re a 24x7 public safety organization,” explains Rick Pevarski. “Our job is to ensure underground utilities aren’t damaged and the public isn’t put in danger by excavations.”
The company moved into a modern building in an industrial park in Roanoke, and began evaluating communications platforms and management solutions for its contact center while at the same time hiring agents and supervisors. After evaluating a wide range of platforms and solutions, VUPS selected the IP-based Mitel Networks 3300 ICP and the Mitel Networks 6100 Contact Center Solutions as the option that best met its needs.
Mitel UC and Contact Center capabilities enable the City of Subiaco to meet customer service goals
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Located on a small island, with city hall situated only four blocks from the ocean, the City of Atlantic Beach found that maintaining a functioning communications system during extreme weather was often a challenge.
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Responsible for delivering the Scottish Government’s nationwide energy efficiency scheme, Warmworks relies on a high-quality contact center function.
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