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VUPS was established in 2001 by the utility companies of Virginia. Its mandate: to build and operate a new one-call notification service. “We’re a 24x7 public safety organization,” explains Rick Pevarski. “Our job is to ensure underground utilities aren’t damaged and the public isn’t put in danger by excavations.”
The company moved into a modern building in an industrial park in Roanoke, and began evaluating communications platforms and management solutions for its contact center while at the same time hiring agents and supervisors. After evaluating a wide range of platforms and solutions, VUPS selected the IP-based Mitel Networks 3300 ICP and the Mitel Networks 6100 Contact Center Solutions as the option that best met its needs.
Orion Township, sought a flexible, reliable communications solution to replace their failing legacy phone system, and discovered MiCloud Connect.
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Oakland’s outdated PBX-based phone system was failing and a lot of its network equipment was nearing end-of-life. It was time to replace both the network and the telephone system.
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Responsible for delivering the Scottish Government’s nationwide energy efficiency scheme, Warmworks relies on a high-quality contact center function.
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