Unified Communications & Collaboration
Enterprise-grade voice, video, and messaging solutions that work together. Connect teams, conversations, and ideas anywhere, anytime, without compromise.
Find the Solution That's Right for Your Organization
Select from UCC platforms designed for specific enterprise needs
and deployment models.
Compare UCC Solutions
Key capabilities across Mitel's UCC portfolio.
| Capability | Zoom Workplace | OpenScape UC | MiCollab | MS Teams Integration |
|---|---|---|---|---|
| User capacity | Up to 100,000 | Up to 500,000 | Up to 100,000 | Up to 100,000 |
| Deployment Options | Cloud, Hybrid | On-premises, Cloud, Hybrid | Cloud, Hybrid | Cloud, Hybrid |
| Ai-Powered Features |  Advanced | Standard | Basic | Via Teams |
| Mobile Apps | | | | |
| Video Conferencing | Zoom Native | Built-in | Integrated | Teams Native |
| Team Messaging | | | | |
| Contact Center Ready | | | | |
| Best Use Case | Hybrid Workforce | Enterprise Scale | Mobile Teams | MS Ecosystem |
See Mitel's UCC Solutions in Action
Real-work examples of how organizations are transforming their communications
with Mitel's UCC solutions.
- HEALTHCARE
City of Baltimore Modernizes Citywide Communications Infrastructure
Baltimore replaced its outdated, fragmented telecom systems with a secure, scalable private‑cloud platform supporting 20,000+ devices across 60+ agencies. By consolidating systems and removing unused lines, the city cut costs, improved efficiency, and strengthened communications for essential public services, from call centers to remote staff.
Featured Mitel Solutions
- MiVoice Business (Hosted in the City’s private cloud)
- MiContact Center (Supporting 13 call centers and 450 agents)
- SIP trunks with failover controllers
- Centralized and scalable VoIP infrastructure
- GOVERNMENT
Wits University Modernizes Campuswide Communications for Hybrid Learning
Wits University upgraded its aging analogue phones to a resilient, scalable unified communications system deployed across two data centers with minimal disruption. The new platform supports hybrid work, thousands of users, centralized student‑service operations, and secure mobile communication across the 400‑acre campus.
Featured Mitel Solutions
- MiVoice Business
- MiCollab (including mobile + Teleworker)
- MiContact Center (High‑availability architecture)
- Mitel Border Gateway (Secure Recording Connection)
- SIP Trunking
- Centralized UCC infrastructure across Wits’ two data centers
- MANUFACTURING
Chervon Streamlines Global Communications to Support Rapid Expansion
Chervon implemented a Mitel Unified Communications platform across eight global offices to support rapid growth. The solution improved voice quality, eliminated international calling costs, simplified administration, and enhanced collaboration for traveling staff—while providing a scalable foundation for continued expansion.
Featured Mitel Solutions
- Mitel Unified Communications Platform
- MiVoice Business
- Centralized VoIP infrastructure across North American sites
- Remote‑ready capabilities for traveling employees
- GOVERNMENT
Capstone Pediatrics Centralizes Communications to Improve Patient Experience
Capstone Pediatrics unified communications across 11 locations and launched a centralized contact center. Better call handling, scheduling, and performance visibility now deliver faster patient service, increased revenue, improved loyalty, and greater operational efficiency.
Featured Mitel Solutions
- Hosted VoIP Unified Communications Platform
- Mitel Enterprise Contact Center
- Centralized appointment‑scheduling workflows
- Real‑time dashboards for call performance and agent metrics
Why Organisations Choose Mitel UCC Solutions
Enterprise-Grade Reliability
Carrier-grade infrastructure with 99.999% uptime SLA. Mission-critical voice services trusted by Fortune 500 companies globally.
Security & Compliance
FedRAMP, HIPAA, GDPR, and SOC 2 compliant. On-premise, cloud, or hybrid deployment options for data sovereignty.
Massive Scale
Support from 10 users to 500,000+ users on a single platform. Proven deployment across global enterprises.
Open Integration Ecosystem
100+ Native integrations with Zoom, Microsoft Teams, Salesforce, ServiceNow, and 100+ business applications.
Investment Protection
Leverage existing infrastructure investments. Flexible migration paths from legacy systems to modern UC platforms. Zero rip and replace.
Global Support Network
24/7/365 support with local presence in 100+ countries. Certified partner network for deployment and managed services.
Explore All Unified Communication & Collaboration Solutions
Browse our complete portfolio of voice, video and collaboration solutions.
- Analyst reports
Mitel Named Leader in 2026 Aragon Research Globe for Intelligent Communications & Collaboration
Aragon Research has recognized Mitel as a Leader in the 2026 Globe for Intelligent Communications & Collaboration. This independent analyst report validates Mitel's hybrid approach to unified communications—combining on-premises reliability with cloud innovation. The Globe methodology evaluates vendors on strategy, performance, and the ability to drive enterprise outcomes. Download the report to understand why organizations choose Mitel for communications that adapt to their operational constraints.
Your Questions Answered
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UCC is a strategic platform that brings voice, video, messaging, file sharing, and presence into a single interface. It enables faster coordination across teams, systems, and geographies while reducing complexity and communication silos.
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Most enterprise communication stacks have grown piecemeal over the years, creating inefficiencies. UCC streamlines tools into one platform, improving customer experience, employee productivity, and IT control.
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By connecting channels and reducing handoffs, UCC helps organizations resolve issues more quickly and consistently, leading to stronger customer satisfaction.
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Mitel’s solutions allow seamless transitions across devices, networks, and work environments. Employees can collaborate effectively whether at headquarters, in a branch office, or working remotely.
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Mitel supports cloud-first, private cloud, on-premises, and hybrid deployments. This flexibility allows CIOs and CTOs to modernize communications at their own pace without sacrificing control.
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With centralized governance, Mitel’s platform applies consistent security policies and audit trails across all communication modes, with support for standards like HIPAA and GDPR.
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Yes. Mitel UCC is modular and built to integrate with legacy systems, Microsoft Teams, and third-party applications, allowing enterprises to evolve without overhauling existing workflows.
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Consolidating communication tools lowers licensing fees, minimizes infrastructure redundancy, and simplifies administrative oversight with unified consoles.
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Communications infrastructure is now central to digital transformation, customer intimacy, employee engagement, and operational agility. UCC ensures alignment between IT governance and enterprise goals.