Customer satisfaction is of prime importance for hotels, guest houses, care homes and any business offering guest management services. Mitel 400 Hospitality Package is the ideal communication solution that can be seamlessly integrated into the business processes and perfectly support employees in their day-to-day work. It increases productivity and quality of services, while keeping operating costs low.
The solution can easily be adapted to the existing processes and needs of every business; this includes management, reception, cleaning, maintenance, cost control or billing of network services. The Hospitality Package is easy to integrate into the existing infrastructure, intercoms and cameras, building management, external property management systems and IT infrastructure.
The application provides a speedy and easy check-in and check-out processes. A wide range of intuitively deployable handsets tailored to customers’ needs can also be provided. On top of that, it is impossible to miss wake-up calls, thanks to an adjustable minimum volume and the staff that is informed about any unanswered wake-up calls.
Specific functions, such as check-in, including the recording of guest data plus special guest requirements, setting of guest languages and wake-up calls, are all available. During check-out the staff are perfectly supported, and the work processes sped up, by functions like automatic bill printing and room cleaning status display. The room personnel can change the room status, for example, from “being cleaned” to “cleaned”, simply by entering a code on the room telephone or on the wireless DECT phone. This way, the reception and hotel management are always up to date.