UC Platform That Doesn't Force Cloud Migration Timelines

MiVoice Business is a complete communications and collaboration solution that combines telephony, messaging, video conferencing, mobility, and contact center tools into one unified platform — available on-premises, in the cloud, or as a hybrid.

It’s ideal for businesses of all sizes — from small and midsized offices to global enterprises — that need flexible, secure, and scalable communication tools.

Features like Single Number Reach, Hot Desking, and Teleworker mode let employees work from anywhere while keeping the same business phone experience.

Cloud-only vendors eliminate on-premises options because subscription revenue is more predictable than perpetual licensing regardless of whether cloud deployment matches your actual requirements. Organizations with data sovereignty mandates, compliance restrictions on cloud providers, massive existing infrastructure investments, or merger integrations with incompatible platforms need deployment flexibility to avoid expensive forklift upgrades driven by vendor business models rather than technical requirements. Hybrid deployment enables gradual modernization on your timeline rather than vendor-imposed end-of-support deadlines. 

codebase across on-premises, private cloud, and public cloud deployments enables workload migration without replacing infrastructure or retraining users. However, migration requires network planning, security architecture updates, and potentially professional services depending on deployment complexity—this isn't magic button migration but structured transition matching your change management capabilities and compliance approval processes. Migration flexibility protects against vendor lock-in while acknowledging that actual migrations require planning regardless of platform portability. 

Purpose-built integrations ship with the platform rather than requiring custom development projects, third-party middleware, or professional services engagement to connect UC platform to industry-specific applications. Healthcare nurse call integration, hospitality property management system connectivity, financial services compliance recording, and government emergency services integration work out of the box because these industries represent significant vertical markets rather than edge cases requiring one-off custom development. Generic horizontal platforms force every industry-specific requirement into expensive custom integration. 

CapEx model (perpetual licensing with annual maintenance) suits organizations with capital budget flexibility and preference for asset ownership, while OpEx model (monthly subscription) fits operational expense preference and gradual adoption patterns. However, total cost of ownership over platform lifecycle depends on user count, feature tier, deployment model, and replacement cycle timing—run actual TCO analysis for your specific deployment rather than assuming one licensing model universally costs less. Licensing flexibility enables financial planning matching your capital structure and budgeting processes.

Yes. MiVoice Business integrates directly with the Zoom Workplace App, letting you bridge Mitel’s advanced telephony with Zoom’s collaboration environment.

Mitel Workflow Studio is an integration platform that lets you easily create, manage, and automate communication workflows, and integrate them into business processes. It facilitates new and existing integrations of Mitel solutions with third-party applications. Workflow Studio reinforces Mitel’s AI readiness by integrating with major GenAI providers, enabling smarter business processes.