Patient Appointment Booking and Notifications for Healthcare

A crucial feature of your healthcare communication should be prioritizing the patient experience. Maximize your patient's satisfaction with an appointment scheduling and booking system that is reliable and easy to manage their doctor’s visits. Implement changes, while also reminding them about upcoming appointments through the selection of automatic reminders.
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 Maximize your patients’ satisfaction while making their appointment information accessible and easily manageable.



  • Excellent Appointment Booking System

    Provide an excellent booking experience with the help of technology. Mitel Contact Center offers a flexible and simple communication method for managing patient bookings, automated reminders to reduce the number of missed appointments, and callback services for voice calls to reduce waiting time and minimize queuing. Improve both the patient experience and overall access to care services. The automated service frees up resources for healthcare professionals and simplifies the patient's appointment booking process.
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  • healthcare professional patient booking

    Personalized Patient Experience

    Enable a quicker resolution and personalized patient service with minimal administration while freeing up resources for healthcare professionals. Improve your healthcare agent productivity by integrating electronic health records (EHR) into a custom-built Mitel Agent Workspace app with pop-up screens displaying relevant patient data for quicker inquiry resolution. This app gives your agents a concise and holistic view of a patient's history, previous and upcoming appointments, or current prescriptions to support your patients in real-time.

    Learn more about Mitel EPIC Integration
  • Healthcare professional patient booking flowchart

    Automated Virtual Agents

    Simplified and always accessible communication is key to improving patient experience. Benefit from Mitel's knowledge and usage of chatbot, Google AI and speech recognition services and offer customers service availability 24/7 – deliver quick answers to patients’ inquiries and free up healthcare staff for more complex cases. The services allow patients to book or reschedule an appointment easily via voice or chat. The automated service frees up resources for healthcare professionals and simplifies the patient booking process.
    Learn More About AI Integrations