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Streamlining communication and request management in hospitality
Busy staff
With today’s modern technologies, not all guest requests require human intervention. And with your staff's busy schedules, you need to find ways to delegate some of your staff’s work to technology so that they can focus on other important tasks that truly require human interaction. Finding a balance between technology and human intervention does not have to be challenging though.
High guest expectations
Today’s guests want personalized experiences but want it to blend seamlessly with their increasingly digital and nomad lifestyle while keeping a certain amount of autonomy. They need you to communicate with them how and when they want to and that is why it is crucial for you to meet your guests where they are at in their journey.
Eliminating inefficient processes
With high guest expectations and busy employees, you have to find ways to make your interactions and management of tasks as efficient as possible. In order to do that you need to understand the behavior patterns of your guests and of your staff.
With more than 50 years of experience working with the hospitality industry and thousands of satisfied customers, Mitel is constantly fine tuning its products and integrations to address the communication challenges that you have to face on your property.
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