Reservation and Guest Request Solution for Hospitality

In today’s world where guest experience can determine the success or failure of your hotel, providing your guests with a positive experience is top of mind for all hoteliers. But doing all this while dealing with labor shortage can be extremely challenging. That is why it is essential that you find the right tools to help you communicate with your guests and fulfill their requests without having to overburden the busy schedules of your staff.
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Streamlining communication and request management in hospitality

Busy staff

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With today’s modern technologies, not all guest requests require human intervention. And with your staff's busy schedules, you need to find ways to delegate some of your staff’s work to technology so that they can focus on other important tasks that truly require human interaction. Finding a balance between technology and human intervention does not have to be challenging though.

High guest expectations

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Today’s guests want personalized experiences but want it to blend seamlessly with their increasingly digital and nomad lifestyle while keeping a certain amount of autonomy. They need you to communicate with them how and when they want to and that is why it is crucial for you to meet your guests where they are at in their journey.

Eliminating inefficient processes

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With high guest expectations and busy employees, you have to find ways to make your interactions and management of tasks as efficient as possible. In order to do that you need to understand the behavior patterns of your guests and of your staff.

Reliable. Easy to use. Hassle-free to switch

Our team is ready to help you find the solution that's right for you

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With more than 50 years of experience working with the hospitality industry and thousands of satisfied customers, Mitel is constantly fine tuning its  products and integrations to address the communication challenges that you have to face on your property.

 

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  • The right communication medium for your guests

    The best way to communicate with your guests is the way that they want to communicate. That is why, it is essential that your contact center solution is omnichannel giving your guest the freedom to connect with you in the way that works best for them. MiContact Center Business allows you to communicate with your guests through voice, chat, SMS, email or others at every step of their journey with you before, during and after their stay in your hotel.
    Learn more about MiContact Center Business
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    Elevate your contact center experience with AI

    A contact center solution efficiently streamlines your communication with your guest but your staff’s busy schedules can be even more alleviated with new technologies such as generative AI. Do not waste your guest’s time repeating the same information during interactions. Let generative AI tools, such as PolyAI, gather your guest’s information such as name, room number, address etc. and automatically transfer the information to your agents saving both your guests’ and agents' time. Automate guests support transactions, facilitate fulfilling guest requests and free up your staff’s busy schedules.

    Learn more about Mitel AI integrations
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    Know your staff and guests

    Providing the best guest experience does not stop when your guest leaves the property. Every guest that interacted with you provides you with a whole array or information that can help you provide a better guest experience for that guest and all future ones and allows you to learn how your agents work. With Mitel Workforce Management together with MiContact Center Business, gained insights into your staff and guest interactions and optimize the number of agents that you need. With Mitel Interaction recording, learn more about the interaction between your agents and guests and improve your guest experience.
    Learn more about Mitel Workforce Optimizations
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    Delegate easier tasks to technology

    A contact center solution is a game changer for any property but we know that for some limited service hotels, a full blown contact center solution is not always necessary and does not always fit within the budget. Mitel’s intelligent auto attendant voice enabled application, Mitel Voice Assist, offers  just the right amount of IVR capabilities that small properties need. With it’s low-code, no-code installation and lifelike real-time interactions, its ready to use templates or the possibility to create your own templates, delegating some of your redundant requests is just a few clicks away.
    Learn more about Mitel Voice Assist

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Our team is ready to help you find the solution that’s right for you. Do you want to get in touch with our experts?