Unify is now part of Mitel
What Happened to Unify Products?
Unify Is Now Part of Mitel
Unify, known for its OpenScape solutions, is now part of Mitel. If you were looking for unify.com, Unify support, or Unify phones, this page explains where to find your products, how to get help, and what’s next for your communications.
Background & Transition Story
Mitel acquired Unify to expand and enhance our unified communications portfolio. Together, we serve businesses globally with industry-leading UC and collaboration solutions.
Transition timeline:
- January 2023: Acquisition plan announced
- October 2023: Unify.com redirects to Mitel.com
- October 2023: Full support migration – all Unify support handled by Mitel portals
What Happened to My Unify Product?
Below is a selected portfolio overview of former Unify products, now branded Mitel on a one-to-one mapping basis.
Vertical & Mission Critical Solutions |
Horizontal Products |
Some Unify products have been retired or integrated into other Mitel offerings. Contact us to discuss migration options.
Support for Existing Unify Customers
Why Choose Mitel Going Forward
A Wider Portfolio for Every Need
Mitel offers one of the most comprehensive communications portfolios in the industry.
Whether your organization is looking for cloud-based UCaaS, a hybrid approach that blends cloud with on-premises resilience, or a fully on-premises deployment to meet strict compliance and security requirements, Mitel provides the flexibility to choose the model that best fits your business strategy. This ensures that as your needs evolve, your communications solution can evolve with you.
Global Partner and Support Network
With an ecosystem spanning 100+ countries, Mitel ensures that customers benefit from localized expertise combined with global reach. Certified partners and service professionals are available to provide deployment, integration, and support services wherever you operate.
This global coverage gives your business the confidence that you will receive consistent service levels and expert guidance no matter where your teams are located.
Proven Migration Expertise
Transitioning from legacy platforms to modern solutions can feel daunting, but Mitel has a strong track record of guiding customers through migrations with minimal disruption.
Dedicated migration frameworks, tools, and experienced specialists help protect your existing investments, streamline the journey, and ensure continuity for your users. This means you can modernize your communications at a pace that works for your business, without interrupting day-to-day operations.
Unify to Mitel Transition Frequently Asked Questions
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OpenScape Voice remains available under the OpenScape product group as part of the Mitel portfolio. It continues to be supported for existing customers, with Mitel providing service, maintenance, and migration guidance where appropriate.
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Unify Circuit has been retired.
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Mitel offers structured migration assessments and works with certified partners to evaluate your current environment. Together, we’ll define a path that balances your organization’s timeline, budget, and technology goals, whether that’s staying on your existing OpenScape platform for now, moving gradually to hybrid, or migrating fully to cloud UCaaS.
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Customers can reach out to their existing Unify representative, Mitel account manager, or certified partner. These teams can provide personalized guidance, answer questions, and connect you to the right resources.