MiCloud Connect

Business VOIP Phone Systems

MiCloud Connect

Your all-in-one cloud communications, collaboration and contact center service

Work from Anywhere with MiCloud Connect Mobile Solutions

MiCloud Connect is a complete cloud business communications service that delivers seamless voice, collaboration and contact center solutions from a single provider. By combining an intuitive user experience with a robust management portal and flexible service plans, MiCloud Connect makes every aspect of cloud communications and collaboration simple.

Key Benefits

Work from Anywhere: With Mitel hosted PBX phone systems, you can practically take your system on the go with our smartphone mobile application. With it, you can keep working away from the office without sacrificing your in-office functionality.

Easy to Use, Simple to Manage: The modern, intuitive user interface makes is easy for end users and admins to get work done fast with single click functionality, a seamless experience across devices and real-time management - minimal training required!

Implement with Minimal Disruption: Plug-and-play functionality paired with our team of experts ensures a smooth transition, so you can make the switch quickly and confidently.

Evolve as Needs Change: Flexible service plans ensure you are never overpaying for features you don’t use and give you the power to add functionality and upgrade permissions as business needs change.

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FEATURES

Robust client for settings, call control, chats and events
Available for PC, Mac, iOS and Android
Audio and video conferencing with web sharing
Built-in VPN
Individual and group chat
Team collaboration with persistent workspaces

Business SMS
Native integrations with leading CRMs and calendars
Softphone and web dialer
Mobile-first design
Integrated contact center
IP desk phones

Seamless Collaboration

Whether you’re in the office or working remote, MiCloud Connect makes it easy to collaborate from anywhere.

Audio, web and video conferencing with single click-to-join to eliminate frustrating passcodes
One-to-one and group messaging, plus SMS so you can get your questions answered fast
Persistent workspaces with chat, tasks and file sharing help you stay organized and productive
Consolidate conversations and activities with persistent workspaces for messaging, file sharing and tasks

View Mitel Teamwork

Customer Support Made Easy

In today's world, customer service is everything. With our integrated and over-the-top contact center services, you'll exceed customer expectations by meeting them where they expect you to be.

Multimedia routing to easily support inbound and outbound web, email, chat and phone requests
Flexible and historical reporting to create custom reports and obtain analytics that matter
Over-the-top option for businesses requiring support for seasonality and additional features

View MiCloud Connect Contact Center

Native Integrations

Choose from our large assortment of native integrations to work faster, improve your customer interactions and stay up-to-date.

Schedule events faster and stay organized with calendar and email integration
Personalize customer interactions and stay proactive with CRM integrations
Work in the systems you prefer by managing calls directly within third-party applications and web browsers

View MiCloud Connect Integrations

Flexible Phones

Talk how you want, when you want with our various phones that let you work in the ways you prefer, from anywhere.

IP desk phones, like our 6900 series, deliver a modern calling experience
Mobile apps that make it easy to work while on-the-go
Seamless transfers so you can hop from the office to your car without disruption
Softphones give you immediate access to calls – all you need is a headset!

View 6900 Series Phones

Reliability You Can Count On

Having a reliable communications service is critical for your success, which is why we’ve invested heavily in this area and deliver multiple options for business continuity.

99.995% uptime backed by SLAs and financial penalties if we don’t deliver
Deployed out of highly secure, Tier 4 data centers with several layers of redundancy
Voice, web and signaling traffic is encrypted with Secure Real-Time Transfer Protocol (SRTP)
Multiple connectivity options with automatic failover

Tolly Enterprises favors Mitel MiCloud Connect over solutions from 8x8 and RingCentral

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Business VOIP Phone Systems

MiCloud Connect

Key Benefits

Is this product right for you?

FEATURES

Seamless Collaboration

Customer Support Made Easy

Native Integrations

Flexible Phones

Reliability You Can Count On

Tolly Enterprises favors Mitel MiCloud Connect over solutions from 8x8 and RingCentral

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