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MiCloud Connect

Your all-in-one cloud communications, collaboration and contact center service

Built on Google Cloud Logo

MiCloud Connect is a complete cloud business communications service that delivers seamless voice, collaboration and contact center solutions from a single provider. By combining an intuitive user experience and flexible service plans with Google Cloud's proven reliability, MiCloud Connect makes every aspect of cloud communications and collaboration simple and secure

Key Benefits
Work from Anywhere
With Mitel hosted PBX phone systems, you can practically take your system on the go with our smartphone mobile application. With it, you can keep working away from the office without sacrificing your in-office functionality.
Easy to Use, Simple to Manage
The modern, intuitive user interface makes is easy for end users and admins to get work done fast with single click functionality, a seamless experience across devices and real-time management - minimal training required!
Implement with Minimal Disruption
Plug-and-play functionality paired with our team of experts ensures a smooth transition, so you can make the switch quickly and confidently. As business needs change, you can easily add functionality and upgrade permissions in real time. 
built on google cloud

Built on the same platform that powers the tools you trust and use every day, MiCloud Connect is backed by Google Cloud's industry-leading reliability, security and scalability to deliver the uptime and compliance you demand. 

Is this product right for you?

OUR HOSTED VOIP FEATURES
    • Robust client for settings, call control, chats and events
    • Available for PC, Mac, iOS and Android
    • Audio and video conferencing with web sharing
    • Built-in VPN
    • Individual and group chat
    • Team collaboration with persistent workspaces

    • Business SMS
    • Native integrations with leading CRMs and calendars
    • Softphone and web dialer
    • Mobile-first design
    • Integrated contact center
    • IP desk phones
Seamless Cloud Collaboration Tools

Whether you’re in the office or working remote, MiCloud Connect makes it easy to collaborate from anywhere.
  • Audio, web and video conferencing with single click-to-join to eliminate frustrating passcodes
  • One-to-one and group messaging, plus SMS so you can get your questions answered fast
  • Persistent workspaces with chat, tasks and file sharing help you stay organized and productive
  • Consolidate conversations and activities with persistent workspaces for messaging, file sharing and tasks

View Mitel Teamwork
Customer Support Made Easy

In today's world, customer service is everything. With our integrated and over-the-top contact center services, you'll exceed customer expectations by meeting them where they expect you to be.
  • Multimedia routing to easily support inbound and outbound web, email, chat and phone requests
  • Large selection of native integrations to choose from so you can work faster and smarter
  • Over-the-top option for businesses requiring more advanced features

View MiCloud Connect CX
Native Integrations for Hosted VoIP

Choose from our large assortment of native integrations to work faster, improve your customer interactions and stay up-to-date.
  • Schedule events faster and stay organized with calendar and email integration
  • Personalize customer interactions and stay proactive with CRM integrations
  • Work in the systems you prefer by managing calls directly within third-party applications and web browsers

View MiCloud Connect Integrations
Flexible Phones

Talk how you want, when you want with our various phones that let you work in the ways you prefer, from anywhere.
  • IP desk phones, like our 6900 series, deliver a modern calling experience
  • Mobile apps that make it easy to work while on-the-go
  • Seamless transfers so you can hop from the office to your car without disruption
  • Softphones give you immediate access to calls – all you need is a headset!

View 6900 Series Phones
Reliable & Trusted Cloud Phone System

Having a reliable communications service is critical for your success, which is why we’ve invested heavily in this area and deliver multiple options for business continuity.
  • 99.995% uptime backed by SLAs and financial penalties if we don’t deliver
  • Built on Google Cloud for high availability, security and low latency, plus support for HIPAA and SOC 2 compliance
  • Deployed out of highly secure, Tier 4 data centers with several layers of redundancy
  • Voice, web and signaling traffic is encrypted with Secure Real-Time Transfer Protocol (SRTP)
  • Multiple connectivity options with automatic failover

Built on Google Cloud

MiCloud Connect Named a Best Business Tool for 2019​

MiCloud Connect has been awarded one of the best business tools of 2019 for its reliability, security, continuous improvement and satisfaction.

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