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VoIP Call Recording for Business Feature

Never miss an opportunity to advance. Having a call recording solution allows your company to unlock the full potential of each and every customer, client, colleague or supplier communication. With business call recording you can quickly capture, archive, organize, playback and share voice conversations, enabling you to gain valuable insight into every important interaction.
How Does It Work?

A Call Recording solution works similarly to any recording device you may be familiar with—only a lot more sophisticated. It’s a business application that has been proven to be an invaluable tool for not only enhancing the customer experience, but for improving overall business efficiency. VoIP call recording or hosted PBX call recording is a fully optimized tool that makes use of recording software to provide valuable information through which you may review and analyze at your convenience.


When call recording is activated for a chosen line, all inbound and outbound calls to/from that extension are securely captured and converted into voice data files. From there, the application can automatically or manually categorize and archive the data into a number of different file formats which can be played back instantly or at a later date. Depending on your phone system and service provider, calls can be recorded entirely in the cloud or on-premises through the use of VoIP call recording software.


Business phone recording holds many benefits for its users. With the passing of new laws and regulations, call recording is actually becoming a necessity for many businesses. But even companies outside those tightly regulated worlds are quickly discovering the increased benefits these features provide. While most companies value specific benefits, we’ve outlined a few general ones here.



Utilizing a call recording application can improve any company from the top down to the bottom line. Any organization that operates in phone-based transactions or simply communicates with customers on a regular basis can only stand to benefit from an increased insight into its everyday interactions and operations. VoIP call recording is an indispensable tool for savvy, future-oriented business owners who want to enhance their level of service. An increase in service levels means an improvement in reputation—the key to continued success.


Mitel’s MiVoice Call Recording allows you to seamlessly record and monitor phone calls, offered on a full range of scalable, networkable and reliable recording platforms. This solution can be deployed on premise, in a private cloud or in the public cloud. Discover all of the unique advantages of Mitel’s MiVoice Call Recording today.


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