Mitel News

February might be the shortest month of the year (even with a leap day thrown in), but we packed a lot of important news into 29 days.

January is synonymous with the new year, but did you know it was also National Hot Tea Month? Of course, a cup of tea has long been a comforting workplace beverage, especially during the colder months

Welcome to a special edition of our regular roundup of Mitel news from around the globe. We are looking back at some of our favorite stories from 2023 to mark the New Year.

The in-store shopping experience is here to stay. And while it’s true that about 75% of shoppers continue to have some in-store interaction, digital shopping is still on the rise. In 2022, US e-commerce sales were more than $1 trillion, a massive increase from previous years.

This June, Mitel reached a milestone anniversary of 50 years, and we celebrated the occasion with our annual #MitelServes Month of Service. Mitel Serves is how we show up for our local communities and each other year-round, but in June, our teams go above and beyond to make our anniversary month our annual volunteerism month, too.

These days it takes as much (if not more) effort to keep an existing customer as it does to gain a new one. About half of customers report they would switch to a different brand after just one negative customer service interaction, according to findings from Zendesk.

After being closed due to the pandemic, a children’s camp in Kanata, Canada, got some much needed sprucing up before kids returned for summer fun. In California, a community kitchen distributed food and hygiene products to families in need.

We are thrilled and honored that our 600dt series Digital Enhanced Cordless Technology (DECT) handsets have won RemoteTech’s 2022 Breakthrough Award for Business Phone System of the year.