PCI Pal Voice Connect
by PCI Pal
App Overview
Banks, financial institutions and accountancy companies are required to have a robust Data Security strategy and comprehensive internal controls to protect private personal information and keep hackers away. Being compliant with PCI DSS standards while providing a compelling customer experience can be an incredibly challenging and daunting task, but it doesn’t have to be. PCI Pal’s Voice Connect API integrates with Mitel’s MiVoice Business and MiContact Center Business, making it easy for companies to comply with PCI DSS regulations.
Benefits of PCI Pal Voice Connect
Scalable
The solution can grow with you and meet your needs today and in the future based on your business, offers, or services.
Reliable
The entire secure payment solution is available from our global cloud platform hosted in Amazon Web Services (“AWS”), a highly scalable and highly available Service.
Secure & Compliant
The choice of AWS as the Cloud platform ensures compliance to security standards such as PCI DSS, HIPAA/HITECH, FedRAMP, GDPR, FIPS 140-2, and NIST 800-171.
Features
- Customizable to your business, contact centre and industry
- Scalable, to grow with your business
- Reliable, Cloud-based architecture
- Secure, all Level 1 PCI DSS certified
- DTMF masking for Credit Card payments
- Support for digital engagement channels such as Webchat, WhatsApp, SMS, Social Media, and Email
- Speech Recognition allows customers to speak their details in a secure way without the agent hearing
- Integrated with all payment providers and is carrier, phone and CRM system agnostic
- Integrates with all payment providers
Compatibility & System Requirements
| Partner Version | Mitel Product | Mitel Version | Technical Documents |
|---|---|---|---|
| 2022 Release via SIP Trunk | MiVoice Business | 9.1 | HO3923 |
| 2022 Release via SIP Trunk | MiContact Center Business | 9.2 | HO3923 |
Certification
Compatible: The 3rd party solution or service is globally interoperable with Mitel Products and is eligible for Mitel MSA Support.
How to Get
Please visit www.pcipal.com
Support
Application support: www.pcipal.com
Integration support: Please contact your Mitel Channel Partner/Reseller
About by PCI Pal
PCI Pal is a leading provider of PCI compliance and data security solutions that empower companies to take payments securely, adhere to strict industry governance, and remove their business from the significant risks posed by non-compliance and data loss. PCI Pal is integrated to, and resold by, some of the worlds’ leading business communications vendors, as well as major payment service providers.
Website:www.pcipal.com