THE MITEL BLOG

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February 28, 2024

TMI? Take Care Not to Overshare at Work

Where is the line between vulnerability and oversharing at work? Establishing healthy communication is vital to building strong workplace connections.

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Customer Experience

February 26, 2024

Contact Center Customer Experience and the Rise of AI: Are All Bots the Same?

Could the evolution of AI-influenced interactions bring us back to our more natural, efficient way of communication? Explore the potential of voice bots in the contact center customer experience.

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Communications & Collaboration

February 21, 2024

The Connected Campus: The Top 5 Benefits of Unified Communications for Colleges and Universities

From campus chats to virtual classrooms, unified communications enhance the educational experience. Here are the top 5 ways UCC benefits higher learning.

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Digital Transformation

February 20, 2024

3 Big Reasons to Consider Hybrid Infrastructure for Business Communications

Frost & Sullivan’s Michael Brandenburg explores the evolution of unified communications on-premises and cloud models and the advantages of hybrid deployments.

TCO & Cost Optimization

February 14, 2024

Sourcewell vs. RFP: Two Ways to Buy a Phone System

The RFP has long been the primary way of making large technology purchases for government, education, and nonprofit agencies. Here’s why Sourcewell might be a better option.

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Company News

February 12, 2024

Mitel in the News: 5 Stories You Might Have Missed in January

Catch up on Mitel’s media and news highlights from January 2024.

Show Your Customers Some Love
Business VoIP

February 07, 2024

Four Ways to Show Your Customers Some Love (with Call Center Software)

Show your customers some love and a better customer experience with the right call center software. These four tips will help you make the most of your call center software, building customer relationships to last a lifetime.

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Expert Insights

February 05, 2024

Mitel Expert Spotlight: Ryan McManus on the Intersection between Technology and Healthcare

Explore how unified communications reshape the healthcare industry through an insightful discussion with Mitel’s Healthcare General Manager, Ryan McManus. Understand challenges faced in the healthcare industry and how private cloud, AI, telehealth, and innovative communication solutions can provide an efficient healthcare experience.

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Expert Insights

January 31, 2024

7 UC Predictions from Mitel Leaders for 2024

Discover the trends shaping the unified communications (UC) space and stay ahead of the curve with expert perspectives from Mitel leaders on the key factors influencing the UC industry in the coming year.

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Partners

January 30, 2024

Mitel Public Sector Partner Specialization 2024

Meet the Mitel Specialization Partners working with our public sector team to improve the citizen experience.

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