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THE MITEL BLOG

Your home for the latest on business communications trends, tips, news and announcements.

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Is Hybrid Working the Future or Just a Temporary Solution?
Remote & Hybrid Working | March 01, 2023

Data suggests the hybrid work model is here to stay. Learn three reasons why it's not temporary and how to prepare your business for the new workplace.

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Why Small and Medium Businesses Get More with MiVoice Business
Product News | February 28, 2023

Announcing Mitel's new MiVoice Business solution designed for small and medium businesses.

Build a Stronger CX Strategy The Top 3 EX Tips Every Business Needs thumb
Build a Stronger CX Strategy: The Top 3 EX Tips Every Business Needs
Customer Experience | February 27, 2023

Have you thought about how the employee experience can impact customer satisfaction and your bottom line? If not, it’s time to re-evaluate.

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Stay Connected During Weather Emergencies and Natural Disasters with Mass Notifications
Enterprise Communications, Product News | February 22, 2023

Weather events and natural disasters have been growing more extreme. The best way to keep people safe is to keep them informed through the effective use of mass notifications.

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3 Ways Successful Businesses are Boosting Customer and Employee Loyalty
Customer Experience | February 21, 2023

Customers and employees seek digital interactions that provide context, collaboration, and control. Learn why and how to deliver all three.

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Is Your Unified Communications Vendor Reliable? Look for These Green Flags
Cloud Migration, Digital Transformation | February 16, 2023

Picking the right unified communications provider is a big decision. How can you be confident you're choosing one that will be a reliable, long-term partner?

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Why Do Contact Centers Still Prefer On-Prem?
Customer Experience, Expert Insights, Product News | February 15, 2023

Why do some contact centers still prefer on-prem to the cloud? Robin Gareiss, CEO of Metrigy, explains that reliability, security, control, and cost are the top drivers.

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The Top 3 Traits Every Successful Customer Experience Team Needs to Have
Customer Success | February 13, 2023

The right technology gives employees the agility, autonomy, and alignment they need to deliver exceptional customer experiences. Activate these traits today.

Healthcare
How to Improve the Healthcare Patient Experience
Customer Experience | February 09, 2023

The healthcare experience can be stressful for patients and providers, but unified communications solutions can improve satisfaction and efficiency for everyone.

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Experts Reveal Customer Experience Trends For 2023
Customer Experience, Expert Insights | February 08, 2023

Mitel UKISA Country Sales Director, Nick Riggott, chatted with expert Dan Gingiss about current trends in CX and how business owners can improve CX now and prepare for what comes next.

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