AI
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AIRead moreFrom Whiteboard to Workflow: The Year Enterprise AI Grew Up
In 2025, enterprise AI moved from pilots to production. Learn why hybrid infrastructure, not models, will define AI ROI, compliance, and CX in 2026 in Mitel CMO Eric Hanson's blog. -
AIRead moreAnnouncing Mitel CX 2.0: A Platform Built for Enterprise-Wide Engagement
Mitel CX 2.0 is designed for enterprises that are looking to solve such disconnects between the patient/customer experience and employees, from frontline to back-office and the field. -
AIRead moreHow Mitel Workflow Studio Automates Business Communications for a Consistent Customer Experience
Workflow Studio provides the automation backbone to make that synchronization real, by connecting people, data, and processes into a single continuous flow. -
AIRead moreAI Revolution in Business Communications, Part 2: How to Make Agentic AI Work for You
Part 2 of our AI Revolution series breaks down the tech behind Agentic AI — and shows how to implement it securely, strategically, and at scale. -
AIRead moreAI Revolution in Business Communications, Part 1: Why Agentic AI Changes Everything
How autonomous AI agents are transforming the way we work, communicate, and serve customers. -
AIRead moreRetail’s Customer Engagement Trends Are Redefining Communications Infrastructure
Discover how retail’s customer engagement priorities are driving investments in hybrid and AI-powered communications. -
AIRead moreWhy Manufacturing IT Is Rethinking Contact Center Infrastructure—Without the Risk
Outdated contact center systems are hurting customer service, draining IT resources, and slowing enterprise manufacturing. Discover how Mitel CX offers a smarter, lower-risk path to modernizing communications infrastructure—without sacrificing control. -
AIRead moreMitel Mid-Year Strategy: Staying the Course to Win in Hybrid Communications
Mitel strengthens its leadership in hybrid communications with AI-powered CX, Zoom integration, and a focused strategy designed to empower the evolving workforce. -
AIRead moreRead: Interview with Mitel CISO Bill Dunnion from SafetyDetectives
Catch this republication of SafetyDetectives' blog post from their interview with Mitel CISO Bill Dunnion on cybersecurity leadership, AI, and turning security into a business enabler. -
AIRead moreReimagining Citizen Engagement in Government
Explore how Mitel CX helps public sector IT leaders modernize citizen engagement with hosted and hybrid platforms that prioritize sovereignty, security, integration, and AI-readiness, without compromising control or budget.