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Tailored Communication Solutions for Australian Hospitals

2 min read

Mike Phillips | March 26, 2024

In an era where cybersecurity threats loom larger than ever, the need for robust communication solutions in hospitals cannot be overstated. Cybersecurity risks are rising, demanding a proactive approach to safeguard sensitive patient information and ensure uninterrupted communication channels. Hospitals face a unique challenge, and choosing a unified communications (UC) vendor can significantly impact their ability to navigate this complex landscape.

The Growing Imperative of Cybersecurity in Healthcare

With the healthcare industry being the most targeted industry by cybercriminals in Australia, the sector reported the highest number of notified breaches in Australia – accounting for 14% of 497 data breaches in 2023, according to the privacy regulator OAIC report. So, it is unsurprising that 85% of Australians see data privacy as a significant concern, displaying a lack of trust and confidence in digitally sharing their personal health information.

There is no question that the stakes for healthcare organizations have never been higher. Cyberattacks potentially bring financial loss and operational disruption and pose an added risk of harm to patients. However, with interoperability being cited as a “strategic priority” by the Australian Government Digital Health Agency, they emphasize that a connected healthcare system must be achieved without compromising security.

Flexible Architecture with Secure Foundation

Mitel’s customizable deployment options allow hospitals to tailor their UC solutions to unique security, compliance, and operational requirements. The approach balances innovation, efficiency, and security, making it an ideal choice for hospitals navigating the complexities of modern communication solutions.

Our commitment to security is evident in the flexible architecture, allowing deployment in on-premise, hybrid, private, or public clouds, aligning with the specific security policies of healthcare partners. This adaptability is crucial in a sector where compliance with regulations like HIPAA and GDPR is non-negotiable. The ability to offer hospitals unparalleled choice means we can cater to varying needs, offering solutions that afford control and autonomy whilst balancing innovation and security.

Mitel’s local engineering resource, combined with follow-the-sun technical support and Software Assurance (SWA) Protection, ensures continuous operability, offering 24/7 support and timely cybersecurity updates. This proactive approach keeps hospitals ahead of potential threats.

Speaking of threats, empowering healthcare institutions to customize security protocols is at the heart of Mitel’s approach. Constant monitoring of the global cybersecurity space ensures rapid response. This adaptability aligns with the evolving nature of cybersecurity challenges, providing hospitals with a strategic advantage over competitors.

Deployment Model is the Customer’s Choice

Regardless of the deployment model, Mitel customers get a dedicated instance of call control. This means they control where and how a solution is deployed and accessed. Including things such as maintenance windows, software updates and levels, integrations, and customizations they want to implement.

An excellent example is Tessie Cleveland Community Services Corporation (TCCSC), a non-profit healthcare provider. TCCSC needed a more modern, reliable way for their health workers to communicate while maintaining security and confidentiality:

“We needed a solution that delivered security, call quality, flexibility, and disaster recovery. Only Mitel demonstrated that they could do it all and do it in the cloud for less money than we were paying with our premise-based solution.” – Simon Dayan, Director of IT for TCCSC.

TCCSC’s Mitel solution supported business resilience strategies, providing geo-independent capabilities and ensuring operational continuity through a fully redundant system. The cloud-based platform enhances patient care through swift communication by facilitating real-time collaboration among health workers across borders. The advanced encryption meets compliance standards and protects data during transit between facilities and mobile devices, prioritizing privacy and security. This comprehensive approach delivers significant value to patients and physicians, marking a transformative era in healthcare excellence.

Mitel's Secure Advantage for Healthcare Organizations

Mitel's relative advantage in delivering highly secure communication solutions for hospitals is grounded in its flexible architecture, proactive security measures, and commitment to customization. Mitel offers tailored solutions prioritizing healthcare communication systems' security and integrity as hospitals grapple with escalating cybersecurity threats.

Want To Learn More? Contact Mike Phillips or Steve Comerford to help you understand your options.

Mike PhillipsSenior UC Consultant

With nearly a decade of experience at Mitel, Mike Phillips focuses predominantly on new business. He articulates Mitel's cloud consumption models to various industries and business stakeholders, helping them significantly reduce operating costs while preserving data governance and fulfilling new regulatory requirements.

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