la kings

The Los Angeles Kings, a two-time Stanley Cup-winning NHL franchise, pride themselves on a highly successful on-ice product. In an effort to improve internal communications and interactions with fans, the Kings chose a Mitel solution for a seamless experience.

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“I would absolutely recommend Mitel products for other NHL teams and other professional sports teams," said Kelly Cheeseman, Chief Operating Officer for the La Kings. "It’s perfect for our type of operation. Our sales and marketing teams have to hustle to sell out and operate games. Whether we’re at our arena or in our offices, we have a lot of customers trying to get a hold of us and it’s a perfect product.”

Goals

An efficient preview, progressive, power and predictive dialer
Intuitive, easy-to-deploy, easy-to-modify call scripting
Effective methods of data import/export
A solution that would integrate with their CRM
Meaningful statistics on agent, data and dialer performance

Results

Smoother workflows created by improved communications between sales, marketing and customers
Enhanced day-to-day customer experience made possible by integration with CRM system
Increased flexibility and productivity for operations during sellout games because of better staff mobility

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Solutions

SIMILAR SUCCESS STORIES

Case Study

Major League Baseball

“Mitel is a global leader in providing the kind of sophisticated, custom communications network that addresses the unique needs of Major League Baseball® and our 30 clubs,” said Chris Marinak, executive vice president of strategy, technology and innovation with MLB®.

Case Study

San Diego Padres™

The San Diego Padres™ are blazing the trail to the cloud and setting the technology standard for the league.

Case Study

Boston Red Sox™

The Boston Red Sox™ needed a modern telephony system that would align with the future vision for the 115-year-old organization, and Mitel’s multi-site unified communications solution hit it out of the park.

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