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Healthcare Case Studies

Patient care is first and foremost for our healthcare customers. Streamlined workflows and simple call center solutions help our healthcare customers serve their patients faster, allowing for better outcomes and positive experience. See what they have achieved with Mitel.

Healthcare

From private practices to regional hospital systems, our healthcare customers put their patients first. Patient-friendly communications workflows combined with efficient staff management systems and integrations with key electronic healthcare records systems help our healthcare customers stay focused on healing.

Southern California Orthopedic Institute (SCOI)

Discover how Southern California Orthopedic Institute improved patient communication and efficiency with Mitel and transformed their telecom infrastructure.

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HealthEast

HealthEast worked with Mitel to upgrade its contact center and communications solution.

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Gore Health

A healthy communications solution delivered at Gore Hospital, delighting staff and patients.

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Childrens Hospital of Eastern Ontario

The Children’s Hospital of Eastern Ontario (CHEO) relies on Mitel for seamless connectivity during its annual 24-hour telethon.

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Nottinghamshire Health Informatics Service

NHIS worked with Mitel to provide reliable communications their 13,000 users could count on.

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Callidus Health

HIPAA compliant communications platform adheres to strict regulations for healthcare communications suite.

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First Assistance

First Assistance was searching for a reliable communications solution that would enable its contact center agents to help customers faster and more effectively, and the Mitel solutions handpicked by channel partner HiTech Solutions were the perfect fit.

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Community Physicians Group

Community Physicians Group had an expensive, under-performing communications system that kept dropping calls. They decided to upgrade to a modern solution that was feature-rich, affordable and scalable to allow for future expansion.

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Cape Medical Supply

Cape Medical Supply provides sleep therapy and orthopedic bracing products and services to patients in need. When it needed a better way to communicate with its customers, Cape Medical Supply turned to Mitel for its hosted VoIP solution.

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Center for Sports Medicine and Orthopaedics

When thinking of a digital transformation, typically the expectation is for a gradual journey. But for the Center for Sports Medicine and Orthopaedics, the change happened overnight.

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Tessie Cleveland Community Services Corporation TCCSC

For a more reliable, secure way to communicate, TCCSC turned to Mitel.

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TELErhythmics

TELErhythmics relied on Mitel to introduce it to technology that could keep up with the new communication demands this paradigm demands.

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MedQuist

MedQuist was growing, and they need a cost-effective communications system that grew along with them.

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Kids Plus Pediatrics

Kids Plus Pediatrics needed a new phone system that would connect their offices.

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IQuest Corporate IT Solutions

iQuest deployed Mitel’s MiCloud Connect telephony system enabling all staff, including in-field support engineers, to quickly, seamlessly connect with customers.

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Group And Pension Administrators

Group & Pension Administrators (GPA) needed to reduce costs and migrate to the cloud.

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East Midlands Ambulance Service

EMAS worked with Mitel to remove system limitations and increase performance.

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Capstone Pediatrics

Mitel hosted VoIP system and Enterprise Contact Center solutions help Capstone Pediatrics improve patient satisfaction and encourage regular office visits.

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BMI Health

When it came time for BMI Health to move their primary contact centre to new facilities, they saw an opportunity to upgrade to a new system with expanded capabilities.

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Blanchard Valley Health System

With a new Mitel communications system in place, this health care system was able to truly be there for patients, even during the chaos of the COVID-19 pandemic.

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Amstelland Hospital

When Amstelland Hospital in Amstelveen started looking for a replacement for its telephone switchboard, one of the most important requirements was optimum accessibility via portable handsets.

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Across Health Home Care

Across Health Home Care provides in-home nursing for children in the Dallas/Fort Worth area. To better serve its patients and their families, Across Health Home Care needed to find a way to communicate and collaborate more efficiently with a remote nursing staff.

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Turku University Hospital

Mitel’s Unified communication solutions have helped Turku University Hospital speed up the flow of information and improve customer service.

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Valley ENT

Powerful communications solution provides cost-effective mobility for ValleyENT medical practitioners and greater accessibility for patients.

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Welch Dental

Welch Dental needed a way to handle, track and verify a high call volume and improve customer service.

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Tulane Health Science

The Tulane Health Science Center needed a secure and cost-effective communications tool for remote workers, and found the solution with Mitel.

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