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CENTRINEX

Ever-conscious of shifts in the market and new ways customers wish to communicate with its clients, Centrinex recognized that introducing multimedia capabilities into its call centers would not only improve customer satisfaction, but also increase productivity by enabling agents to handle multiple customer interactions at once and with a quicker resolution time.

"Each time we grew, each time we added more agents, each time we added more phone lines, each time we added more volume to the system – Mitel had a solution for us and was able to provide for us everything that we needed to move to that next level,” said Bart Miller, Centrinex Founder and CEO. “It’s an easy decision for me now to want to grow to 1000 people, 2000 agents, 4000 agents…[we know our] Mitel solution will be able to grow with us.”

    Goals
    • Improve customer satisfaction 
    • Enhance productivity 
    Results
    • More scalability and productivity 
    • Happier customers 

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