Product hero

CENTRINEX

Ever-conscious of shifts in the market and new ways customers wish to communicate with its clients, Centrinex recognized that introducing multimedia capabilities into its call centers would not only improve customer satisfaction, but also increase productivity by enabling agents to handle multiple customer interactions at once and with a quicker resolution time.
Watch

"Each time we grew, each time we added more agents, each time we added more phone lines, each time we added more volume to the system – Mitel had a solution for us and was able to provide for us everything that we needed to move to that next level,” said Bart Miller, Centrinex Founder and CEO. “It’s an easy decision for me now to want to grow to 1000 people, 2000 agents, 4000 agents…[we know our] Mitel solution will be able to grow with us.”

    Goals
    • Improve customer satisfaction 
    • Enhance productivity 
    Results
    • More scalability and productivity 
    • Happier customers 

Products


MiContact Center Business

Find The Perfect Solution for Your Business

Solutions
Similar Success Stories
Case Study
Transportation America

Substantial business growth required Transportation America to upgrade to a more scalable, robust communications system. They turned to CT Solutions and Mitel for a solution that enabled the business to update its processes, increase its call volume to service more customers and build room to grow.

Read More
Case Study
Sonnen

Sonnen went from no business communications system to adopting MiCloud Office, the comprehensive solution to their need for enhanced connectivity.

Read More
Case Study
Service Office International

Providing virtual receptionists, virtual offices and serviced office services for businesses that want the resources of a large company without the high overheads was critical for the Service Office International, so they turned to Mitel.

Read More
Ready to talk to sales? Contact us.
Find a Partner (844) 319-5912 Email Us