Product hero

Design Within Reach  

With the retailer adding 20 new locations a year, Design Within Reach needed a cost-effective alternative to its existing phone system that could be centrally managed, easy to deploy and simple to maintain. Although Design Within Reach had avoided VoIP in its technology infancy, the retailer revisited the now-mature technology. After a successful pilot at one store, the retailer decided that IP telephony was its best option. 

Joel Martins, Director of Information Services, particularly liked Mitel’s elegant design and its straightforward fit with the company’s business needs. Design Within Reach was also impressed by Mitel’s expertise in IP telephony and the maturity of its phone system.

“We wanted a system we could implement ourselves and that anyone on my help-desk team could manage,” said Martins. “Mitel was that system.”

    Goals
    • Get a less expensive and less complex system that would offer centralized management 
    • Find an innovative, easy system built on modern technology 
    Results
    • Half the hardware cost of their legacy system 
    • Easier installation and maintenance 
    • High user satisfaction with features 
    • Easy to use IP phones

right-quote

"The studios that don't have the Mitel system can't wait to get it." Joe Martins, Director of Information Services Design Within Reach

left-quote
Case Study

Get the Full story on Design within Reach

Find The Perfect Solution for Your Business

Similar Success Stories
Case Study
Overland Footwear Group

When this New Zealand retailer moved to the cloud during the pandemic, its teams was able to work more in step with each other to provide a more fitting experience for customers.

Read More
Case Study
Headquarter Toyota

Headquarter Toyota needed to improve communications across locations, while adding depth and ease to the ways employees interact with one another and with customers.

Read More
Case Study
Carlsberg Breweries

Microsoft integration and digital transformation were made easier with this Mitel technology in place.

Read More
Ready to talk to sales? Contact us.