Government Case Studies

With finite resources, all forms of government need to find ways to reduce costs, improve efficiency and improve services to their residents. Our government customers have met these challenges head-on with smart automation and easy-to-use systems. Discover what they've achieved with Mitel.

Government Case Studies

Government

National, state or local, governments need reliable, efficient communications so they can stay connected with the communities they serve. Mitel's government customers of all sizes have found ways to better communicate, provide services and reduce costs, by selecting the right communications systems.

Warmworks

Responsible for delivering the Scottish Government’s nationwide energy efficiency scheme, Warmworks relies on a high-quality contact center function.

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Pennsylvania State Education Association

Innovative MiCloud Connect helped PSEA leapfrog from an expensive, aging telephony system to the most technologically advanced solution in the industry.

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City of Oakland

Oakland’s outdated PBX-based phone system was failing and a lot of its network equipment was nearing end-of-life. It was time to replace both the network and the telephone system.

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Virginia Utility

Virginia Utility Public Service went with Mitel to help keep excavators and diggers safe.

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United Service Organization

The United Service Organization depends heavily on it’s VoIP phone service, so they worked with Mitel to ensure that technology was reliable and cost-effective.

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Twente Region

Twente Region improves accessibility and expands telephony capabilities withIP telephony from Mitel.

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The City of Charles Sturt

Mitel provided the City of Charles Sturt with a platform to improve the ability to communicate between various offices and streamline customer service delivery.

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Orion Township

Orion Township, sought a flexible, reliable communications solution to replace their failing legacy phone system, and discovered MiCloud Connect.

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Malvern Hills District Council

Malvern Hills District Council embraces Mitel unified communications to support virtual team collaboration.

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Harris County Public Safety Technology Services

Seamless communication is vital to keeping the Super Bowl secure.

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City of Porvoo

The City of Porvoo, Finland was looking for a digitization partner, and found just that in Mitel.

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Enfield

The London Borough of Enfield worked with Mitel to upgrade their contact center communications and saw immediate results.

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Colerain Township

Colerain Township leveraged their fiber optic infrastructure with Mitel, adding voice capabilities and improving efficiency.

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City of York

The City of York Council looked into how the council’s voice and data networks could be managed more efficiently, and turned to Mitel.

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City of Subiaco

Mitel UC and Contact Center capabilities enable the City of Subiaco to meet customer service goals

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City of Rancho Cucamonga

Mitel’s Connect ONSITE unified communication solution allows City of Rancho Cucamonga employees to stay seamlessly connected, and accessible to residents, from anywhere. 

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Milton Keynes Council

Milton Keynes Council, a local government authority in Buckinghamshire, England, provides a full range of services to nearly a quarter-million residents, including social services, tax, libraries, waste collection/disposal and planning, and is a local education authority.

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Ashford Borough

Ashford Borough Council has been expanding its voice services with Mitel Communications Director (MCD), and around the Mitel Contact Center Solutions portfolio for several years and has found it to be a robust and reliable solution which provides them with solid options for future expansion.

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