Product hero

Government Case Studies

With finite resources, all forms of government need to find ways to reduce costs, improve efficiency and improve services to their residents. Our government customers have met these challenges head-on with smart automation and easy-to-use systems. Discover what they've achieved with Mitel.

Government

National, state or local, governments need reliable, efficient communications so they can stay connected with the communities they serve. Mitel's government customers of all sizes have found ways to better communicate, provide services and reduce costs, by selecting the right communications systems.

SIRIM Mitel thumb 1
Case Study
SIRIM Berhad

Learn how SIRIM Berhad modernized its PBX system with Mitel’s solutions, enabling AI integration, cost-efficiency, and flexible communication for future growth.

Read More
image of the city of Baltimore
Case Study
City of Baltimore

The bustling port city of Baltimore, the 29th largest city in the US, is home to John Hopkins Hospital, the Inner Harbor Historic Seaport, and two professional sports teams. It employs almost 14,000 people across more than 60 agencies and departments.

Read More
Ville de Marseille
Case Study
The City of Marseille

The City of Marseille wanted to modernize its entire telephony system by adopting a two-step approach: an iso-functional migration and progressive addition of unified communications services.

Read More
City of Oakland
Case Study
City of Oakland

Oakland’s outdated PBX-based phone system was failing and a lot of its network equipment was nearing end-of-life. It was time to replace both the network and the telephone system.

Read More
City of York Case Study Mitel
Case Study
City of York & Harrogate Borough Council

The City of York Council looked into how the council’s voice and data networks could be managed more efficiently, and turned to Mitel. After witnessing the improvements, the neighboring council of Harrogate Borough decided to upgrade its communications solutions as well.

Read More
City of Hasselt
Case Study
City of Hasselt

The City of Hasselt needed a communications system that better matched its customer experience goals. By updating their communications technology, they were able to centralize and improve multiple functions and provide citizens with better overall service. 

Read More
City of Atlantic Beach
Case Study
City of Atlantic Beach

Located on a small island, with city hall situated only four blocks from the ocean, the City of Atlantic Beach found that maintaining a functioning communications system during extreme weather was often a challenge.

Read More
The City of Charles Sturt
Case Study
The City of Charles Sturt

Mitel provided the City of Charles Sturt with a platform to improve the ability to communicate between various offices and streamline customer service delivery.

Read More
case study
Case Study
Pennsylvania State Education Association

Innovative MiVoice Connect helped PSEA leapfrog from an expensive, aging telephony system to the most technologically advanced solution in the industry.

Read More
Case Study
Orion Township

Orion Township, sought a flexible, reliable communications solution to replace their failing legacy phone system, and discovered MiCloud Connect.

Read More
Case Study
North Yorkshire County Council

A chatbot solution promised to provide the North Yorkshire County Council with a cost-effective way to offset the volume of calls and webchat requests coming into its internal IT service desk.

Read More
Customer Success Video: Milton Keynes Council
Case Study
Milton Keynes Council

Milton Keynes Council, a local government authority in Buckinghamshire, England, provides a full range of services to nearly a quarter-million residents, including social services, tax, libraries, waste collection/disposal and planning, and is a local education authority.

Read More
Malvern Hills District Council
Case Study
Malvern Hills District Council

Malvern Hills District Council embraces Mitel unified communications to support virtual team collaboration.

Read More
Provincie Limburg
Case Study
Limburg Provincial Council

Due the change and the optimisation of the provincial services, Limburg Provincial Council wanted more flexible user management via a subscription-based solution, to enhance the user experience and improve operational efficiency.

Read More
Harris County Public Safety
Case Study
Harris County Public Safety Technology Services

Seamless communication is vital to keeping the Super Bowl secure.

Read More
Colerain Township
Case Study
Colerain Township

Colerain Township leveraged their fiber optic infrastructure with Mitel, adding voice capabilities and improving efficiency.

Read More
City of Subiaco Case Study
Case Study
City of Subiaco

Mitel UC and Contact Center capabilities enable the City of Subiaco to meet customer service goals

Read More
Large building exterior
Case Study
City of Rancho Cucamonga

Mitel’s Connect ONSITE unified communication solution allows City of Rancho Cucamonga employees to stay seamlessly connected, and accessible to residents, from anywhere. 

Read More
Ashford Borough Council
Case Study
Ashford Borough

Ashford Borough Council has been expanding its voice services with Mitel Communications Director (MCD), and around the Mitel Contact Center Solutions portfolio for several years and has found it to be a robust and reliable solution which provides them with solid options for future expansion.

Read More
Virginia Utility Case Study
Case Study
Virginia Utility

Virginia Utility Public Service went with Mitel to help keep excavators and diggers safe.

Read More
United Service Organization
Case Study
United Service Organization

The United Service Organization depends heavily on it’s VoIP phone service, so they worked with Mitel to ensure that technology was reliable and cost-effective.

Read More
Twente Region
Case Study
Twente Region

Twente Region improves accessibility and expands telephony capabilities withIP telephony from Mitel.

Read More
Ready to talk to sales? Contact us.
Find a Partner (844) 937-6483 Email Us