Beleaguered by a system that was becoming cost-prohibitive to maintain, it was time to consider a new phone system that offered a better telephony feature set, improved emergency response, and simplified administrative support—all while achieving greater cost efficiencies and savings.
“Mitel was the most cost-effective in terms of both initial costs and long-term total cost of ownership,” said IT Director Eric Wells. “From day one the district saved money. Since Mitel is built on open standards, we weren’t required to buy expensive, proprietary servers and equipment, and no longer needed to pay for costly third-party support contracts and fees for services like conferencing.”
Due to excellent pre-planning, Wells and his team deployed the system over a weekend, installing 800 IP phones across 14 sites. To prepare for Mitel UC, the district implemented a fiber-optic connection between sites, along with upgrading its entire network infrastructure.
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