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“We gave each vendor a day for the presentation,” said IT Support Coordinator Doug Good. “Compared to the other vendor’s solution, which just seemed like an old system where everything was slapped into place and bolted on, Mitel was designed from the ground up to be one unified messaging system. Once we saw what Mitel offered, we quickly realized that’s the way we wanted to go.”
The organization also spoke to references. A local state agency in the area was using a Mitel VoIP solution. Good’s team was able to experience the Mitel solution firsthand and was further impressed with its robust functionality, flexibility, and customization options.
Mitel’s VoIP solution was able to enhance contact center functionality, reduce costs and decrease inefficiencies for STCU.
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A chatbot solution promised to provide the North Yorkshire County Council with a cost-effective way to offset the volume of calls and webchat requests coming into its internal IT service desk.
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Mitel helped Raytown Quality Schools modernize, connect and collaborate.
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