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Pennsylvania State Education Association

PSEA moved to a cloud-based solution, which didn’t work well and was scrapped after five months. Hesitant to try another hosted system right away, the organization decided to implement the ground-breaking MiVoice Connect.

“We gave each vendor a day for the presentation,” said  IT Support Coordinator Doug Good. “Compared to the other vendor’s solution, which just seemed like an old system where everything was slapped into place and bolted on, Mitel was designed from the ground up to be one unified messaging system. Once we saw what Mitel offered, we quickly realized that’s the way we wanted to go.”

The organization also spoke to references. A local state agency in the area was using a Mitel VoIP solution. Good’s team was able to experience the Mitel solution firsthand and was further impressed with its robust functionality, flexibility, and customization options.

    Goals
    • Multiple on-site systems with lack of centralized management
    • High third-party support costs
    • Seeking to replace disparate systems with one cutting-edge telephony solution
    Results
    • Robust, modern telephony features
    • Single, centralized, managed system
    • Excellent service and support
    • Innovative leading-edge technology
    • Maintenance savings of about $25,000 a year 

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