Your communications platform supports operations, customer experience, and compliance. As threats and requirements change, the cost of a gap in covera...

Banks, hospitals, and public agencies across Latin America want the automation that comes with AI-enabled customer experience platforms. Few of them a...

Most enterprise headsets are built to carry a conversation. The H60 is built to carry the operation. It connects frontline employees to Mitel Wor...

A chronic labor shortage, rising operational costs, and Martyn's Law now on the statute book: UK hospitality operators are managing all three at once,...

Labor shortages, rising costs, and guest expectations that have outpaced most properties' digital service: US hospitality operators are clear-eyed abo...

In this interview, Jonathan Buckle, SVP Americas at Mitel, sits down with Mike Schoenberger, Chief Executive Officer of Sunco, to hear how Sunco deliv...

3 Minute Version  

Hotels, resorts, and cruise lines are managing more complexity than ever: labor shortages, rising costs, tightening compliance mandates, and guests wh...

What You'll LearnThe real source of service breakdowns. Why communication gaps occur not between systems, but between workflows (and how properties ar...

A global Vanson Bourne survey of 2,000 IT leaders, desk workers, and frontline employees reveals a widening gap between where organizations invest and...

About Vanson BourneVanson Bourne is an independent specialist in market research for the technology sector. Their reputation for robust and credible r...

The six failure points mapped below share a common thread: they're communication problems that became documentation problems after the fact. An escala...