The Mitel Blog

Your home for the latest on business communications trends, tips, news and announcements.

Latest Posts

When leveraged in the right places, AI and collaboration can deliver intelligence everywhere, providing your company's best chance of achieving optimal workflows and delivering the productivity promise team collaboration solutions have been making for decades.

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Business VoIP | June 28, 2019

We've put together a few of the most recent updates to the MiCloud Connect portfolio.

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Shameem Smillie of Mitel weighs in on how businesses can win bigger efficiency gains and boost their customer experience using omnichannel capabilities.

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Artificial intelligence could make meetings more collaborative and efficient by working in the background to provide insights to the right people at the right time.

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Consumers rely on their mobile devices for everything, providing valuable information about their buying habits that can be leveraged to offer a better customer experience and increased profits, but only when that information is contextualized and used strategically.

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News & Trends | June 24, 2019

Giving back to the communities where we live and work is crucial. One outstanding organization Mitel continues to serve is Christie Lake Kids, an Ottawa non-profit that provides free summer camp and other programs to hundreds of underprivileged Ottawa area kids. Learn more about their mission.

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Build effective teams better and unleash your full collaborative potential by integrating AI into your systems and processes.

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Business VoIP | June 21, 2019

You will know the time has come to invest in a cloud contact center by recognizing these six signs.

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News & Trends | June 20, 2019

With the historic Mitel and MLB Present London Series just a few weeks away, we tested attendees at the 2019 UC Expo in London on their baseball knowledge. See how they did in two short videos.

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Optimizing your contact center for the customer experience is the key to building loyalty and increasing profits. Here is how to get started.

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