Your home for the latest on business communications trends, tips, news and announcements.
Businesses find the right balance between exceeding customer expectationsand streamlining operations when they invest in a cloud contact center.
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The Internet of Things, including tools such as virtual assistants and chatbots, is creating new ways for businesses to interact with customers.
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The Internet of Things (IoT) is revolutionizing healthcare. Here are the challenges IT faces to manage the change, and how you overcome them.
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Cloud communications not only helps hotel management meet business travelers’ expectations, but wow them at every step in their journey.
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A Mitel intern in New York City shares a first-hand look at what life as a remote worker is like. These are his experiences (and the tech that makes it possible).
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Deliver an immersive and all-encompassing fan experience at sports venues with unified communication.
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Healthcare firms should borrow a tactic from business to improve communications among clinicians and staff: Deploy a customer experience team.
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Communications and collaboration technology helps field services management motivate and engage their workforce.
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CEO Rich McBee discusses the Mitel Next Americas event in Phoenix, Arizona the first week of October 2018, where Mitel engaged with hundreds of partners and customers about the future of business communications and how it will continue to positively impact productivity across industries.
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Next-generation travelers expect seamless access to services. That means hotels must invest in an omni-channel communications strategy.
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