Healthcare Communications Solutions & Phone Systems
Streamlining communications is critical to retaining healthcare professionals and providing a positive patient experience. By enabling more efficient and AI augmented communications services, Mitel supports healthcare and elderly care organizations around the world with their modernization and digital healthcare transformation.
Tailored Healthcare Communication Solutions to Meet Your Unique Needs
Better Patient Care
Better patient and resident experiences mean higher satisfaction rates and improved outcomes.
On-site and Hybrid Cloud for Healthcare Organizations
Find out how to revolutionize your healthcare phone system and contact center to transform patient experiences in elderly care and healthcare organizations.
Improve Productivity
Mitel creates effective workflows leveraging AI, which means quicker check-ins, quicker check outs, and more productive shifts.
A Better Experience for Patients & Healthcare Providers
Residential Support for Older Patients
Our growing population of older patients and residential care communities deserve easy to use, secure video communication solutions to maintain vital family connections with relatives and loved ones while maintaining a comfortable degree of independent living.
Mitel’s solutions enable these interactions and can also allow nurses and care workers to schedule appointments between residents, their medical staff and family members - to keep every informed.
Remote Consultation and Telecare
Healthcare providers often need to securely and conveniently connect remote medical staff with patients and family members.
Mitel provides patient-centric, remote consultation solutions that deliver high quality, secure experiences on the most convenient device, regardless of location.
We Support Your Success
Mitel increases the success of your healthcare organization by supporting your digitization journey through automation, remote working solutions, mobility access, streamlined workflows between staff and apps, and instant access to data. Mitel’s phone systems for healthcare and contact center solutions enables AI-supported automation via patient self-service appointment bookings and reminders, competency-based routing to reach the right staff at the right time, and omnichannel support for your patients.
We Care Better When We Work Together
Thousands of satisfied healthcare organizations worldwide trust Mitel to provide solutions that improve patient communications and care. Mitel's collaboration and integration with healthcare applications, smart API solutions, and CloudLink next-generation cloud platform create cost-effective and secure end-to-end solutions that improve interactions between your employees and your patients. Our current integrations have improved patient experiences and trust throughout the entire lifecycle.
Communications solution for Healthcare
Find the ideal product for your needs, or request a demo from one of our experts.
Solution Bundles Built for Real-Life Healthcare Environments
Emergency Response Solution
When an emergency occurs, your organization needs a fast, efficient and reliable way to notify staff to keep everyone safe.
Virtual Care Collaboration Service
Virtual Care Collaboration Service (VCCS) provides easy and secure video communication between medical staff, patients and family members.
Patient Solutions for Older People
Residential care facilities require reliable and sustainable communication solutions to support patient needs throughout their healthcare journey.
Capture Patient Contact and Analyze with AI
Ensure top notch patient contact services, identification of critical contact and tools for record keeping regulatory compliance. Explore our OpenAI infused Insights AI with Mitel Interaction Recording.
Patient Appointment Booking and Notifications for Healthcare
A crucial feature of your healthcare communication should be prioritizing the patient experience.
- PARTNER EXPERTISE
Disconnected Care Teams? Mitel Healthcare Partners Can Help
Experts deliver secure, resilient solutions that keep care teams connected and improve healthcare outcomes.
Healthcare Communications Frequently Asked Questions
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Mitel streamlines patient, family, and staff communications across voice, video, and messaging. That means faster routing to the right clinician, fewer bottlenecks in admissions/discharge, and better patient and resident experiences.
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Through omnichannel contact center, self-service IVR, proactive notifications, and real-time analytics. Patients can reach you by their preferred channel, receive reminders, and get routed to the right person the first time.
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VCCS is a secure, WebRTC-based telehealth solution with no downloads required. It adds integrated scheduling for staff, rooms, and resources; encrypted video/audio/chat/file-share; AI transcription and summaries; and optional device/EHR integrations.
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Yes. Mitel supports on-premises, virtualized, private cloud, and hybrid. You can modernize at your pace while meeting data residency and sovereignty requirements.
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Automated appointment booking, confirmations, and reminders (voice, SMS, chat) lower missed appointments and smooth daily schedules. Callbacks and self-service options cut wait times and queues.
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Mitel integrates with nurse call systems, alarm/mass notification, mobility/DECT, and clinical IT (e.g., EMR, RIS/PACS). APIs and CloudLink simplify embedding communications into existing apps and portals.
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Yes. Mitel enables secure video to relatives, mobility for caregivers, integration with eldercare nurse call, and automated voice services for common tasks. This improves safety, satisfaction, and operational efficiency.
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AI-assisted workflows remove repetitive steps; omnichannel triage reduces call hops; workforce optimization improves staffing and forecasting; and mobile tools keep clinicians connected wherever they’re working.
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Yes. Mitel supports deployments from small clinics to very large organizations with 100k+ users, including multi-site and global rollouts with survivability for business continuity.
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Patients and families can use voice, chat, SMS, email, and video. Interaction routing uses skills and availability to connect them to the right resource and maintain context across channels.