Care. Connected. Always.
Healthcare runs on clear, dependable communication. When teams can reach each other instantly, patients feel supported and clinicians stay focused. We help organizations with secure, AI‑enabled tools built to improve coordination across emergency response, patient access, mobile work, and compliance.
Tailored for the Realities of Modern Care
Better Patient Care with Connected Teams
Better patient and clinician experiences mean healthcare organizations reduce wait times, streamline routing, and support safer, more responsive care, even under pressure.
Modern Deployment Options Built for Healthcare
Mitel supports on‑premises, private cloud, and public cloud deployments, all backed by Five Nines reliability and aligned with healthcare regulatory standards.
Productivity That Frees Staff to Focus on Care
Clinical and administrative workloads continue to grow. Mitel’s AI‑enabled workflows reduce manual steps, accelerate routine interactions, and help teams resolve issues faster, without adding complexity.
- Frost & Sullivan Healthcare Report
Building Trust and Reliability in Healthcare Communication Systems
Read Frost & Sullivan’s 2025 Report on Communications Transformation in Healthcare.
A Better Experience for Patients & Healthcare Providers
Remote Consultation and Telecare
Whether it’s a quick follow‑up or a more involved conversation, Mitel helps patients, clinicians, and families connect securely from wherever they are. Our remote‑care tools make it easy to hold clear, private consultations on any device, giving patients convenient access to care and helping clinicians stay connected without adding extra steps.
Smarter Workflows for Busy Care Teams
Healthcare teams carry growing clinical and administrative pressure, and every extra step adds strain. We help reduce that load by making communication simpler and more predictable across your environment. Through thoughtful automation and routing that adapts to real‑world demand, staff can stay focused on patient needs instead of workarounds. The result is shorter waits, smoother interactions, and a clearer path through busy days.
Extend Your Communications With Trusted Integrations
Extend your communications with the tools and workflows your teams already use. This reduces friction across clinical, patient-facing, and administrative roles while maintaining your existing infrastructure. You can extend this foundation through a broad set of compatible applications, open APIs, and trusted connectors that strengthen productivity and experiences across your environment.
Resilient Voice Platforms for Always‑on Care
Your clinicians don't have the time to troubleshoot phone lines. We provide a resilient, secure, compliant voice platform that keeps your systems steady while care stays in motion. Whatever your deployment model, from fully cloud to traditional on‑premises, we help you stay aligned with healthcare privacy and security requirements. Our controls reduce the risk of disruption, so leaders can stop worrying about reliability and stay focused on patients.
Solution Bundles Built for Real-Life Healthcare Environments
Emergency Response Solutions
Get critical alerts to the right people instantly so staff can act fast and keep everyone safe. Clear, reliable communication for thr moments that matter most.
Virtual Care Collaboration Service
Simple, secure video that helps patients, families, and clinicians connect from anywhere, no complicated setup required. Care feels closer, even at a distance.
Capture Patient Interactions and Gain Insights with AI
Record and understand every patient interaction with AI‑powered insights that highlight urgent needs and support compliance, while keeping data secure.
Patient Appointment Booking & Notifications
Give patients simple ways to book, confirm, and stay updated — reducing no‑shows and easing the workload on busy staff. A smoother start to every care experience.
- Healthcare
Healthcare Use Case Explorer
Explore the challenges healthcare organizations face, and how Mitel solves them.
Healthcare Communications Frequently Asked Questions
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Mitel streamlines patient, family, and staff communications across voice, video, and messaging. That means faster routing to the right clinician, fewer bottlenecks in admissions/discharge, and better patient and resident experiences.
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Through omnichannel contact center, self-service IVR, proactive notifications, and real-time analytics. Patients can reach you by their preferred channel, receive reminders, and get routed to the right person the first time.
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VCCS is a secure, WebRTC-based telehealth solution with no downloads required. It adds integrated scheduling for staff, rooms, and resources; encrypted video/audio/chat/file-share; AI transcription and summaries; and optional device/EHR integrations.
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Yes. Mitel supports on-premises, virtualized, private cloud, and hybrid. You can modernize at your pace while meeting data residency and sovereignty requirements.
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Automated appointment booking, confirmations, and reminders (voice, SMS, chat) lower missed appointments and smooth daily schedules. Callbacks and self-service options cut wait times and queues.
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Mitel integrates with nurse call systems, alarm/mass notification, mobility/DECT, and clinical IT (e.g., EMR, RIS/PACS). APIs and CloudLink simplify embedding communications into existing apps and portals.
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Yes. Mitel enables secure video to relatives, mobility for caregivers, integration with eldercare nurse call, and automated voice services for common tasks. This improves safety, satisfaction, and operational efficiency.
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AI-assisted workflows remove repetitive steps; omnichannel triage reduces call hops; workforce optimization improves staffing and forecasting; and mobile tools keep clinicians connected wherever they’re working.
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Yes. Mitel supports deployments from small clinics to very large organizations with 100k+ users, including multi-site and global rollouts with survivability for business continuity.
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Patients and families can use voice, chat, SMS, email, and video. Interaction routing uses skills and availability to connect them to the right resource and maintain context across channels.