Hospitality communications that turn every request into a reason to return
One platform routes guest requests, coordinates staff hands-free and keeps every department connected. AI handles routine requests at any hour, freeing staff for the moments guests remember and return for.
Trusted by properties including Marriott Palm Beach Gardens, Mercure Dubai and Silver Cloud Hotels
Sources: Frost & Sullivan, "Connected Hospitality," 2026; Vanson Bourne / Mitel, "The State of Workforce Communication in the AI Era," 2026
multi-property and global
compliance details →
Staff are stretched, guests expect more, and the tools haven't kept up.
US hospitality staff turnover has ranged between roughly 65% and 85% a year since 2021 (U.S. Bureau of Labor Statistics, 2026), and the pressure shows up in daily communication as well as staffing charts. That's the operating reality for hospitality leaders today.
of hospitality frontline workers feel increased pressure during busy or critical moments — the highest of any sector surveyed, where even small communication failures escalate quickly.
of hospitality frontline workers say communication issues create safety risks for guests or staff, turning routine breakdowns into moments that matter.
of hospitality workers rely on public, free AI tools instead of approved ones — the second-highest reliance of any sector surveyed.
Communication that works everywhere your property does.
Mitel solutions are built around the outcomes that matter most to hospitality leaders: staff freed from chasing information across disconnected systems, requests that get answered the first time, and a property that stays protected and connected around the clock.
What guests experience becomes what your business earns
Every guest request answered well becomes loyalty, a stronger review, or a returning booking. Mitel connects every guest to the right person or the right answer, any time and on any channel.
- AI-powered guest requests, routed instantlyFrom towels to late check-out, guest requests are created and routed automatically, any hour of the day.
- Multilingual by designGuests are served in the language that works for them, at any of your properties, without depending on which staff member happens to be on shift.
- Preferences that travel with the guestGuest details and requests stay connected across departments — so a good stay becomes a returning one.
Guest service and check-in are the two hospitality functions most affected by communication breakdowns — 74% and 73% of properties report inefficiencies here, more than any other function surveyed.
Source: Connected Hospitality: Transforming Guest Experiences through Modern Communications (Frost & Sullivan vBook, 2026)
Guest Experience
Communication that moves with your staff
Staff are mobile, and requests can't wait for someone to find a terminal or a phone. Mitel connects hands-free devices to workflow automation and contact center routing so information reaches the right person immediately.
- Hands-free room status updatesHousekeeping staff update the PMS by voice through a DECT headset or the Mitel WX app, with no room phone required.
- Maintenance tickets prioritized automaticallyVoice-reported issues are logged and prioritized by room occupancy and upcoming check-ins, instantly.
- Self-service that frees staff for what mattersGuest self-service handles routine requests end-to-end, so staff can focus on the tasks that need a human touch.
Staff churn in hospitality runs between 70% and 80% annually. When a routine request takes a voice command instead of a trip to a terminal, staff spend more time with guests and less time hunting for information.
Staff Workflows
Protect every guest, every moment
Casinos, cruise ships, remote resorts: these are environments where communication can't afford to fail. Mitel keeps staff and guests protected and connected through every disruption.
- Resilient architecture built for demanding environmentsOn-prem resilience for ships and remote properties, secure cloud for hotels ready to modernize — deployed the way your flag requires.
- Instant incident response, property-widePanic alerts, emergency notifications, and lone-worker support reach the right people the moment an incident occurs.
- Ready for regulated environmentsSupport for emergency calling (such as Kari's Law in the U.S.), safety and allergen-related requirements across your markets, alongside the flag standards you already meet.
92% of hospitality IT and telecom leaders cite security as a top near-term concern — the highest-rated challenge in the entire category, ahead of network stability and compliance.
Source: Connected Hospitality: Transforming Guest Experiences through Modern Communications (Frost & Sullivan vBook, 2026)
Security & Resilience
The capabilities behind every guest and staff interaction on your property.
These are the Mitel products most commonly deployed across hospitality properties.
Mitel CX
Omnichannel contact center that connects every guest conversation - voice, chat, digital - to the right person or the right answer, first time.
Workflow Studio
The integration layer connecting AI agents and devices to your PMS, ticketing, and reservation systems.
H60 DECT Headset
Hands-free, voice-activated communication for housekeeping and maintenance teams.
Mitel WX
Mobile app that connects staff to AI-enabled workflows from anywhere on the property.
Critical Event Management
Real-time threat intelligence and coordinated incident response across the property.
Business Platforms
Resilient, flag-compliant voice for hotels, resorts, casinos, and cruise ships.
Meet some of the properties running on Mitel.
The State of Workforce Communication in the AI Era
A global survey of 2,000 IT leaders, desk workers, and frontline workers — including hospitality — on the gap between communication investment and day-to-day experience, and what it costs to leave it unaddressed.
Get the report
Connected Hospitality: Transforming Guest Experiences
Why communication gaps break hospitality workflows, and how leading properties are closing them.
Get the vBook →
Hospitality Solutions Guide
A complete overview of Mitel's hospitality communications portfolio, front desk to back of house.
Read the guide →
Aragon Globe for Hybrid Communications
Independent analyst review of hybrid communications providers, including Mitel's positioning.
Get the report →Your hospitality communication questions, answered.
What hospitality challenges does Mitel address?
How does Mitel support housekeeping and maintenance staff?
Can Mitel support flag-specific deployment requirements?
How does Mitel help with regulatory compliance?
Does Mitel support multilingual guest communication?
Can Mitel support unique environments like cruise ships and casinos?
Get in touch with our hospitality communications team.
Share a few details about your property and we'll connect you with a Mitel specialist familiar with flag requirements, hospitality integrations, and compliance needs.
- Architecture review of your current voice and workflow deployment
- Reference customers in your property type, on request
- Response within 1 business day
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