Notification Solutions for Hospitality

Today’s guests often want freedom to choose their own experience, to communicate when and how they want to while at the same time having easy access to information the moment it becomes relevant. As a hospitality property owner, when it comes to safety, you need to make sure that your guests and staff receive the right information, at the right time and via the right medium.

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Communication challenges in hotels

Timely information in moments of emergency

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Your staff is busy and has limited time to check notifications that maybe not be relevant to them. But in cases of emergency, it is critical that they receive the necessarily notification when it happens. That is why it is important that notifications are geared towards the right person, at the right time, so that your staff receives the notifications that are relevant to them.

Keeping staff and guests safe

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The safety of your staff and guests on your property is paramount. In moments of emergency, having established workflows can save you and your staff precious minutes. Safety and security measures not only protect all stakeholders, but it also helps you avoid the negative business ramifications of a failed response to an emergency. Safety is critical for your guests and staff. A failed response is a killer to your business' reputation.

The right devices for effective communication

Having the right applications to send notification is crucial but having the devices to send and receive these notifications is critical. Different people in your hotel have different communication needs, thus making it essential for you to have notification solutions that can easily communicate with the different types of devices that your guests and staff use.

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Mitel has more than 50 years of experience working with the hospitality industry, ensuring your guests and staff have the best possible experience by providing seamless communication for everyone on your property.

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When it comes to guest and staff safety, seconds matter

Mitel Hospitality Notifications Solutions, such as Mitel Revolution or F24, empowers you to keep both staff and guests safe in emergency situations through a wide range of communication methods, including voice calls, email, SMS, chat, and instant messaging. Geofencing technology further enhances safety by providing location-based alerts and limiting unique property requirements. Its scalability allows for comprehensive coverage, spanning reception areas, front and back offices, guest rooms, and mobile staff devices, ensuring maximum preparedness and security during emergencies.
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Get the best offers directly to your guests

Mass Notifications Solutions, such as Mitel Revolution or F24 make it simple for you to share value added services and promotional offers with your guests. Facilitate the delivery of information for various non-critical scenarios such as spa offers for honeymooners, babysitting tariffs to guests with children, special offers at the blackjack table for your casino hotel etc.
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Mitel IP Phones - An essential tool for Hotel Properties

Mitel’s IP phones can be used for more than simply making calls. They are designed to keep your staff and guests connected and informed at all time so that communication is always seamless. You can use them to send and receive notifications and pre-program them for mass alerts. Our IP phones allow you to receive notification whenever there is an emergency on the property while also allowing your staff to trigger emergency notifications if they or somebody else would need help. For your safety and convenience, we integrate seamlessly with third-party applications and devices, such as VOIP doorbell systems and security cameras. With these integrations, your receptionist or security crew can monitor visitor arrivals, even after regular check-in hours and call 911 or trigger an emergency notification with just one click when required.
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