Virginia Utility
… Utility When VUPS began operations, it was with a VoIP contact center solution from Mitel Networks. With this solution in place, …
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Case study Blog post 8 Ways Financial Services Can Be More Innovative in CX
… moved toward unified communications, collaboration, and contact center technology to quickly meet the challenges of shifting … have realized the potential gains of a customer engagement solution to attract and retain customers while optimizing …
Blog post Transforming the Banking Customer and Employee Experiences with Mitel
… impact for banks and credit unions are reinventing their contact centers and branch and office operations. We’ll focus … Experience of the Future The role of a bank’s contact center is evolving from focusing on customer problem … product knowledge, and resources to identify the right solution for them and implement it efficiently. Bank …
Case study Dusit Thani Abu Dhabi
… integrate the latest innovations, or run a proper call center. As one of the largest properties in Abu Dhabi with … Goals Dusit Thani Abu Dhabi needed to invest in a reliable contact center solution with efficient call handling and management …
Blog post Reimagining Citizen Engagement in Government
… constituents and staff. IT leaders are re-evaluating how contact center platforms support: Security and sovereignty … positioning, messaging, portfolio vision and strategy, solution marketing, thought leadership, and executive …
General Page Partner Expertise - Healthcare
… education, SLED, and enterprise environments, including contact center solutions. Learn more about this partner Dominion … with a strong specialization in cloud communications and contact center solutions for healthcare and senior living. …
Solution Reservation and Guest Request Solution for Hospitality
… Reservation and Guest Request Solution for Hospitality In today’s world where guest … ready to help you find the solution that's right for you Contact Sales We Support Your Success With more than 50 years … That is why, it is essential that your contact center solution is omnichannel giving your guest the freedom …
Case study Healthspan
… integrated Talkative AI's chatbot with Mitel's contact center solutions to create a more efficient and effective … required a scalable and integrated communications solution that would provide a consistent customer service …
Product Page Mitel CX
… by 50 years of communications innovation and 20 years of contact center expertise, Mitel CX delivers a secure, proven platform … its arena, offices, and training facilities. With advanced contact center and collaboration tools, VfL Wolfsburg …
Product Page MiVoice Business
… communications, collaboration, and customer experience solution. An incredibly feature-rich unified communications … OpEx subscription. Icon Voice Superior collaboration and contact center solutions offer PBX features, advanced call control, …
Resource The Value of Cloud-Based Unified Communications for Small and Midsized Businesses
… by the adoption of cloud-based unified communications and contact center solutions to facilitate modern technologies and new … are pivoting to cloud-based unified communications and contact center systems and taking advantage of emerging …
Blog post Four Ways to Show Your Customers Some Love (with Call Center Software)
… Four Ways to Show Your Customers Some Love (with Call Center Software) 7 Feb 2024 We heart marketing as much as … undivided attention. If your team is worried about finding contact records or scripts, they're not paying attention, … that flow seamlessly from your CRM to your contact center solution. An integrated contact center solution can empower …
Blog post Mitel in The News: 5 Stories You Might Have Missed in November 2024
… language easily. CX Today: Mitel Launches a Hybrid Contact Center Platform, Promises the ‘Best of Both Worlds’ The … the launch of Mitel CX, our next-generation contact center solution. Backed by a suite of AI-assisted tools and …
Article Voip Phone Systems for Small Business
… seamless hosted VoIP phone service, collaboration and contact center solutions from a single provider. By combining an … taxes, fees or surcharges. For a guaranteed quote please contact our sales team . *Prices are based on a 36-month …
Case study Aerial Capital Group
… Capital Group Aerial had to leapfrog existing taxi call center standards and deploy a solution able to meet industry benchmarks. The Mitel … Now Icon At a Glance The MiContact Center Enterprise contact center provides intelligent skills-based routing and …
General Page Mitel CX - Don't Take our Word For It
… analysts point to Mitel CX as a pivotal communications solution for modern organizations. Zeus Kerravala At … an exclusive first look at Mitel CX, Mitel's AI-assisted contact center solution. In his rapid reaction, ZK Research principal …
Solution Call Center and Customer Experience
… Call Center and Customer Experience Your business lives and dies … customer effort and improve net promoter scores. AI in Contact Centers Revolutionize customer interactions with Mitel’s Artificial Intelligence (AI) contact center and call center solutions that transform your …
Solution Credit unions
… digital experiences for both members and employees. Contact Us Elevate Client and Employee Experiences to New … communications, collaboration, and customer experience solution that is tightly integrated to enhance client … of where your employees work (branch, head office, contact center, home) and which department they work in (Accounts, …
Blog post 5 Ways Mitel Aligns Portfolio and Future Innovations
… a broad portfolio of UC platforms, collaboration products, contact centers, and devices to serve customers, regardless … accelerate your business success. 4. Extension to Contact Center We won’t stop there. We are integrating that common … and bring Generative AI (GenAI) to our customer experience solution. 5. Focus on Vertical Solutions In addition to this …
Case study Schwäbisch Hall
… Schwäbisch Hall commissioned Mitel to implement Cloud Contact Center powered by CXone in compliance with the strict … has been noticeably reduced compared to their former solution. Icon Goals The shift to a cloud-based contact …