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Business Phone System Features & Benefits

Learn more about important features of business phone systems, collaboration software, call center systems and customer experience solutions—as well as their benefits and advantages for different kinds of businesses and organizations. 

A

ACD Agent Control 
Action Prompts 
Active Call Distribution ACD 
Active Directory Federation Services (ADFS) 
Active Directory Integration 
Active Speaker Windows 
Activity Based Routing 
Agent Self-Evaluation 
Analog Paging System 
Announcements 
API Token Management 
Artificial Intelligence 
Audible Desktop Alerts 
Audio Conferencing 

B

Barge-In 
Bilingual Services 
Border Gateway Protocol (BGP) 
Business Text SMS Messaging 

C

Calendar Integration 
Calendar Synchronization 
Call Forwarding 
Call Logs 
Call Monitoring 
Call Parking 
Call Queuing 
Call Recording 
Call Routing 
Call Screening 
Call Scripting 
Call Transfers 
Call Waiting 
Caller ID 
Case Management 
Chat 
Chat Logs 
Click-To-Dial 
Cloud Based Unified Communications UC 
Collaboration 
Compliance Management 
Computer Telephony Integration CTI 
Conference Bridge 
Conferencing 
Contact Center 
Contact Center Agent Dashboard (CCAD) 
CRM Application Support 
CRM Integration 

D

Data Center Survivability 
Data Warehouse Integration 
Dedicated Number 
Desktop Notifications 
Desktop Override 
Dial By Name Directory 
Digital Transformation 
Direct Agent Routing 
Direct Inward Dialing (DID) 
Do Not Disturb 

E

Emergency and Code Blue Call Logs 
Emergency Calling 
Employee Directory 
Enhanced 911 (E911) 
ERP Integration 
Extension Dialing 

F

File Annotation 
File Sharing 
Fixed Mobile Convergence 
Fraud Detection 

G

Geofencing 
Group Chat 
Group Intercom Paging 

H

Hands Free Operation 
Hearing Aid Compatible (HAC) 
High Availability 
Historical Reporting 
Hot Desking 
Hot Standby 
Hunt Group 

I

Interactive Voice Response (IVR) 
Internet of Things 
IP Desk Phone 
IP Internet Protocol 
IP Network 
IP Paging Systems 
IP Telephony 

K

Keyword Spotting 
Keyword Transcription 

L

Last Number Redial 
Local Caller ID 
Local Number Portability 

M

Meetings 
Mobile Agent 
Mobile App 
Mobile Client 
Mobile Integration 
Mobile Twinning 
Multilingual Support 
Multi-Pane View 
Music On Hold 

N

Number Porting 

O

Omnichannel 
Omnichannel Case Management 
Omnichannel Contact Center 
Open Standards Based Solution 
Outbound Chat 
Outbound Dialing 

P

Paging System 
Participant Access Codes 
PBX Line Powered Phone 
Performance Management Dashboard 
Persistent Workspaces 
Personal Dashboards 
Power Dialing 
Power Over Ethernet PoE 
Pre Meeting Video View 
Predictive Dialer 
Presence 
Presence Monitoring 
Presence Routing 
Preview Dialing 
Proactive Chat 
Progressive Dialing 
Provisioning 
Push Notifications 

Q

Quality Assurance 
Quality Management 
Quality of Service 

R

Recorded Greetings 
Remote Working 
Ring Groups 

S

Scheduled Callbacks 
Screen Mirroring 
Screen Pop 
Screen Sharing 
Self-Service IVR 
Session Border Controller SBC 
Session Initiation Protocol SIP 
Silent Monitoring 
Single Number Reach (SNR) 
Single Pane Of Glass 
Single Sign On 
SIP Bundles 
SIP Trunk Proxy Service 
Skills Based Routing 
SMS Broadcast Software 
Softphone 
Software-Defined Wide Area Networks (SD-WAN) 
Speech Analytics 
Speech Recognition 

T

Teleconferencing 
Telephony 
Teleworking 
Text to Speech TTS 
Third Party Integrations 
Time Division Multiplexing (TDM) 
Transfer Assistant 

U

Unified Messaging 
Unlimited Calling 

V

Video Calling 
Video Conferencing 
Virtual Phone Numbers Business 
Virtual Queuing 
Virtual Receptionist 
Visual Alerts 
Visual Voicemail 
Voice Calling 
Voice Conferencing 
Voice Messaging 
Voice over LTE Volte 
Voice over Wifi VoWifi 
Voice Recorder 
Voice Recording 
Voicemail 
VoIP Call Recording 
VoIP Unlimited International Calling 
VPN 

W

Web Callback 
Web Conferencing 
Web Dialer 
Web Real Time Communications (WebRTC) 
Web Sharing 
Workflow Designer 
Workforce Management (WFM) 
Workforce Optimization WFO 
Workforce Scheduling 
Workspaces 
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